Guest Service Representative

1 week ago


Brockton, Massachusetts, United States Buffalo Lodging Associates Full time

Location: Residence Inn by Marriott Boston/Brockton/Easton -124 Liberty Street Brockton, MA 02301



Join us at Residence Inn Brockton as part of our team We are looking for a friendly Guest Service Representative to be the main point of contact for our guests, providing top-notch service.



Work Schedule: Flexible shifts are available, including weekends AM (7AM-3PM) and PM (3PM-11PM), and/or weekdays AM or PM.



Key Responsibilities:

  • Welcome and assist guests with check-in/check-out processes, handling payments, and providing information about hotel services and amenities.
  • Take reservations by phone, ensure excellent service, and update the hotel management system accordingly.

About the Company:


Join Buffalo Lodging Associates, a hospitality management company dedicated to outstanding service. Established in 1996, we manage a diverse portfolio of 50 hotels in partnership with renowned brands like Marriott, Hilton, InterContinental, and Choice Hotel International.



What We Look For:


We seek individuals who embody Buffalo Lodging's values: Excellence, Passion, Integrity, and Inclusivity. Requirements include customer service experience, high school diploma or equivalent, computer proficiency, and a valid driver's license.



Benefits:


  • Weekly Pay
  • Comprehensive Health Benefits
  • 401(k) Retirement Plan with Employer Match
  • Paid Time Off and Holidays
  • Tuition Reimbursement
  • Various Insurance Plans
  • Employee Assistance and Wellness Programs
  • Hotel Discounts
  • Employee Events and Development Opportunities
  • Referral Program

Buffalo Lodging Associates is an equal opportunity employer, offering a supportive workplace free of discrimination based on various factors. Join us in delivering exceptional hospitality experiences



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