Director of Events
2 weeks ago
Compensation Type:
Yearly Highgate Hotels:
LEFT LANE Hospitality in partnership with Highgate Hotels is excited to introduce the Hotel Bardo.
LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes.
Committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service.
We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home.
How we want our guests to feel when staying with Us is the same we want our team to feel every day.
Highgate, is a hospitality forward company that provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
Location:
Hotel Bardo SavannahMore than a hotel, Bardo is equal parts urban resort and neighborhood clubhouse. A collection of ephemeral moments, chance encounters, and stirring experiences from morning to night. Moments of exceptional rarity, tucked into a historic and beloved Savannah icon.
Hotel Bardo Savannah | Your Ultimate Stay Experience )
Overview:
We are looking for a Director of Events role for Hotel Bardo Savannah.
The Director of Events is responsible for directing, coordinating, training and supervising the Conference Services (Operations) Managers and Catering Sales Manager(s).
He/she is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels.
He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
The Director of Events is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
Responsibilities:
Manage existing accounts and follow up with client re-solicitation to capture future business.
Respond to requests by Meeting Planners Liaise with other department to anticipate event and equipment needs through regular BEO meetings, group resumes meetings, and ongoing Interact with outside planners, vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.Create, review and revise rooming lists and VIP lists.
Manage the Sales Inventory management system and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during Respond to guest complaints in a timely Keep immediate manager fully informed of all problems or matters requiring his/her Work with F&B managers and keep them informed of F&B issues as they Prepare and submit required reports in a timely Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, )Plan and execute holiday and special events in conjunction with the Catering Sales Managers.
Use feedback from Meeting Planner evaluations to improve service and Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of Ensure participation within department for monthly Highgate Hotel team Focus team on their role in contributing to the Guest Service and audit scoresConduct meetings according to Highgate Hotel standards as required by Assist DOSM with the generation and analysis of various reports through Envision, PAW (Planning & Analysis Website), and any additional tools utilized.
Team leader as necessary in the absence of DOSM. Will lead Stand up, DBR, Sales, and other meetings as identified by DOSM.Coordinate communication and action items with any and all hotel partners including outside vendors, Cescaphe, Sentral, Sporting Club, Retail Tenants etc.3rdParty & Vendor ManagementEnsure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with third party vendors.
Maintain a professional working relationship and promote open lines of communication with managers and employees of vendors.Interact with outside planners and vendors for event setups.
Develop service standards for vendors to ensure all policies align with Highgate SOPs.
Create a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Develop selling guidelines to ensure market alignment on pricing and guest expectations.Qualifications:
At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 3 years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Flexible and long hours sometimes required.Medium work
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
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