![Auburn University](https://media.trabajo.org/img/noimg.jpg)
IT Technical Support Analyst
1 week ago
Job Title: IT Technical Support Analyst
Company: Campus Safety and Security
- Under general supervision, assists with implementing IT technical support requests and proposals and in deriving needs assessments.
- Uses knowledge of system analysis to implement and support technical University solutions.
- Resolves problems of a complex, comprehensive nature in areas including enterprise and business applications and processes, University research processes, scripting and programming languages, operating systems, and current hardware management.
- May oversee or provide direction to junior employees.
About the Company:
At Auburn, our work changes lives. Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship, and selfless service. Known for its commitment to academic excellence, community outreach, and a positive work environment.
About the Area:
The Auburn/Opelika area offers a unique balance between a close-knit community and consistent growth and development, with top school systems, city services, and award-winning restaurants. Nestled between the beach and the mountains, it provides a lower cost of living and is located two hours outside of Atlanta or Birmingham.
Why Choose Us:
Auburn University offers competitive benefits, including health insurance, retirement plans, tuition assistance, and more. Forbes Magazine named Auburn University one of the best employers in Alabama, with employees staying an average of ten years.
Our Commitment:
- Analyzes and solves problems on complex computer applications and systems.
- Develops and maintains complex systems for various constituencies.
- Reviews proposals and recommends solutions for hardware and software acquisitions.
- Provides individual and group instruction on computer technologies.
- Provides technical support for research and development initiatives and for the implementation of new technologies for University adoption.
- Serves as project leader for technology projects with large scope impacting University stakeholders.
Minimum Qualifications:
A Bachelor's Degree (degree in IT or related field preferred) and 3 years of relevant IT experience, an Associate's Degree and 7 years of relevant experience, or High School/GED and 11 years of relevant IT experience.
Minimum Skills and Abilities:
- Understanding of the business environment of a large university.
- Knowledge of multi-site VOIP environments.
- Knowledge of computing technologies and skills with multiuser computer systems.
- Strong customer service orientation.
- Ability to communicate technical concepts to a non-technical audience.
Minimum Technology Skills:
Strong technical aptitude and computer skills.
Desired Qualifications:
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