Customer Service Lead

1 week ago


Davenport, Iowa, United States Palmer Group Eastern Iowa Full time

One of the most established and reputable companies in the Quad Cities is targeting a Customer Service Lead to add to their growing team. This key player will enter a fantastic culture with an excellent reputation for employee-centric decisions, substantial pay, top-notch benefits, and leadership/ownership experience. This is a great role to step into for someone who's growth-minded and feels like they can provide real value to implement change in an organization.

Responsibilities:

  • Identify and implement process improvement changes- focusing on lean methodologies
  • Design sales process and manage the day-to-day performance of the sales team
  • Manage and lead a team of 3 people
  • Implement change management and culture-building factors
  • Set performance metrics and goals for the department
  • Partner with sales in communicating the company's differentiating value proposition to customers
  • Coordinate quality and review processes to assist in new product development and order fulfillment process
  • Bring technical knowledge to the product while also communicating these aspects effectively to employees

Requirements:

  • 5+ years of experience in heavy equipment or Original Equipment Manufacturing
  • Growth mindset- looking for spots to implement improvements with an eye on becoming more efficient and evolving
  • Experience managing a team or leadership/coaching experience
  • Familiarity with data systems and data automation
  • Lean/Continuous Improvement mindset- with actionable results
  • Technical mindset with the ability to communicate and convey changes to team members

Work Model:

  • On-Site


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