Billing Compliance Specialist

2 weeks ago

Toledo, Ohio, United States Athens Services Full time
Summary


The BCS is responsible for remaining up to date on current contractual obligations, maintaining a high level of knowledge of all rules and regulations relative to the billing of our services and ancillary fees.

The BCS conducts all activities in a professional manner, with accuracy and reliability in handling accounts and documents.

Job Description:

  • Must be familiar with all billing functions, processes to identify revenue opportunities and satisfactorily resolve customer and company requirements.
  • Requires exceptional understanding of our customer community contract benefits, city ordinances and billing database.
  • Process work orders to bill customers for ancillary fees resulting from driver exception activity and provide rules and regulations on excess debris, overweight, contamination, and other.
  • Conduct billing research assists with billing projects such as parcel audits and data validation to ensure accurate billing.
  • Analyze and research data to identify what needs to be accomplished for customers and root cause analysis.
  • Proactively partners with internal departments to resolve account challenges.
  • Requires impeccable documentation skills keeping accurate notes in database system.
  • Actively participates in educational opportunities, attends mandatory training to enhance contract, system and equipment knowledge.
  • Meets or exceeds service quality and productivity goals set for the position.
  • Performs other duties as assigned.
  • Required Qualifications
  • Minimum of 2 years of experience in customer service, billing or analytical functions
  • High School Diploma/GED.
  • Strong multitasking abilities and high detail is required.
  • Excellent verbal, written and presentation skills.
  • Confident critical thinker with intuitive problem solving skills
  • Customer focused and exceptional listening abilities.
  • Proficiency in the use of Microsoft Office software.
  • Ability to effectively make quick sound decisions.
  • Ability to perform physical requirements of the position with or without reasonable accommodations.
  • Preferred Qualifications
  • Bilingual English / Spanish
  • Knowledgeable in Softpak system
  • Work experience in the waste or transportation industry
  • Physical/Environmental Demands:
  • Physical:
  • Sitting, seeing, hearing, & smelling continuously.
  • Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
  • Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
  • Bending, reaching, stretching, standing, & walking occasionally.
  • Environmental:
  • Exposure to dust, smoke, fumes, odors, & noise occasionally.
  • Exposure to grease, oil, chemicals, & wet conditions occasionally.
  • Works inside only. Position considered office only.
  • Salary: $22.12 $30.65

Benefits:

  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment
  • Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. _EEO/M/F/disability/veteran_

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