Customer Success Partner

2 weeks ago

Minneapolis, Minnesota, United States Persistent Systems LLC (New York) Full time

Position

Customer Success Partner Healthcare payer

Location

Minneapolis, Minnesota, United States

Experience

Minimum 12+ Years of Experience

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptors mindset, commitment to client success, and agility to thrive in the dynamic environment has enabled us to achieve a historic milestone of $1 billion in annual revenue, delivering 35.3% year-over-year growth. In addition, weve onboarded close to 4,000 new employees in fiscal year 2023, bringing our total employee count 22,750 people located in 21 countries across the globe. Were also pleased to share that Persistent has received multiple analyst and advisor accolades ranking the Company as a leader, including in the Everest Group Software Product Engineering Services PEAK Matrix, the Zinnov Zones Engineering Research & Development Services 2022 report, and the ISG Provider Lens Next-Gen ADM Services U.S

Throughout this market-leading growth, weve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

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About the Position:

We are recruiting a Customer Success Partner who will be responsible towards crafting and implementing strategies that optimize the sales, Customer Service efforts and overall gross margins at Account level. Who can manage and develop strong customer relationships and collaborate with Vertical and Horizontal Engineering Partners to get the best of Persistent to customers.

What you will do:

  • Manage and develop strong customer relationships.
  • Work from the Customer premises, thus ensuring regular and seamless communication and better connect.
  • Collaborate with Vertical and Horizontal Engineering Partners to get the best of Persistent to customer.
  • Collaborate with Sales & provide inputs to formulate strategy and Sales plans for the account growth.
  • Identify new opportunities and develop them in collaboration with Sales and Delivery.
  • Work closely with Customer in understanding project and program requirements and issues for successfully implementing them.
  • Act as a trusted advisor to key customer stakeholders and executive sponsors to Vertical and Horizontal business and ensure they leverage the solution to achieve full business value.
  • Be the Brand Ambassador of Persistent in technical/business forums.
  • Support Sales in achieving revenue and gross margin of the key growth account/s.
  • Work towards crafting and implementing strategies that optimize the sales, Customer Service efforts and overall gross margins at Account level.
  • Adopt a customer centric business philosophy that focuses on delivering value to Key Growth Accounts.
  • Make innovation an important component of business growth strategy.

What you will bring:

  • The ideal candidate should have 12+ years experience in Techno managerial role in Delivery Management / IT experience, customer relationship/ engagement management.
  • Must have had good delivery and domain experience in Healthcare Industry.
  • Must have played a Technical / Hands-on Engineering Role and should have managed large Programs in complex multi-vendor scenario.
  • At least 5 years experience in Data & Analytics either as a seller or as a consultant. Needs familiarity with Data & Analytics concepts such as Data warehousing and Data Lakes, Master Data Management, Data Quality, AI ML, etc.
  • Must have experience in stakeholder management at VP / SVP / C-Levels.
  • Must have experience in responding to RFPs and ability to drive Proactive proposals.
  • Should have good understanding of various service lines i.e. Data, Cloud, Infrastructure, Security, Salesforce including strong experience in Product Engineering Services.
  • Should be the go to person for customer for overall delivery engagement.
  • Must be able to effectively communicate internally across departments and deliver cross-functional solutions and experience in working closely with offshore teams.
  • Should find collaborative work environment rewarding yet are equally content and able to work independently. As an influential and effective leader, good to have eagerness to share knowledge and best practices to develop and sustain an open line of communication with the team.

Benefits:

  • Competitive salary and benefits package.
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
  • Opportunity to work with cutting-edge marketing technologies.
  • Annual health check-ups as well as insurance.
  • Group term life insurance.
  • Personal accident insurance.
  • Mediclaim hospitalization insurance for self, spouse, two children, and parents.

We provide a people centric work environment that enables our employees to:

  • Accelerate growth, both professionally and personally.
  • Impact the world in powerful, positive ways, using the latest technologies.
  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
  • Unlock global opportunities to work and learn with the industrys best.

Lets unleash your full potential at Persistent -

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