Senior Operations Analyst

2 weeks ago


Chicago, Illinois, United States CNA Full time
Career Opportunity at CNA

If you are someone who envisions a successful career path and is seeking a company with strong leadership to support your growth, CNA is the place to be. We prioritize creating a culture where every individual feels valued and plays a vital role, ensuring that all employees can maximize their potential.

At CNA, we offer a competitive benefits package designed to support the physical, financial, emotional, and social well-being of our employees and their families. To explore the comprehensive benefits available at CNA, refer to our Candidate Guide.



JOB DESCRIPTION:

Join CNA's dynamic Long Term Care (LTC) business unit, where we combine the agility of a small team with the strength of a large corporation. With $13 billion in reserves and 300,000 policyholders, LTC is a key focus area for CNA. In this role, you will work with the vendor management and operations teams to oversee the third-party administrator handling LTC insurance processing.

We are seeking a collaborative individual to conduct operational and claim audits, establish strong relationships with CNA's compliance and legal teams, as well as external partners to mitigate risks within the LTC Division. This position involves presenting regulatory updates, coordinating audits, and ensuring compliance with industry standards.

Key Responsibilities:

  • Analyze operational data and collaborate with management to enhance efficiency and compliance.
  • Develop project plans, negotiate deliverables, and monitor operational performance.
  • Provide support to junior analysts and offer technical guidance within the department.
  • Communicate effectively with internal and external stakeholders and present complex information clearly.
  • Exercise professional judgement and make decisions that impact service quality and costs.
  • Manage multiple projects simultaneously and prioritize tasks efficiently.
  • Demonstrate strong analytical, problem-solving, and leadership skills.
  • Possess a solid understanding of industry practices and departmental functions.
  • Qualifications:
  • Bachelor's Degree or equivalent experience
  • 3 to 5 years of relevant professional experience
  • Familiarity with insurance operations, particularly long-term care, is advantageous

CNA is an equal opportunity employer and is dedicated to accommodating individuals with disabilities during the recruitment process. If you require assistance, please reach out to us.



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