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Assistant Manager, The Milk Shake Factory
7 days ago
**Assistant Manager, The Milk Shake Factory (Oakland)**
Retail Pittsburgh, Pennsylvania Minimum Experience **Manager/Supervisor** Compensation **hourly** Job Title: Assistant Manager, The Milk Shake Factory
Location(s): Pittsburgh, PA
About The Milk Shake Factory
The Milk Shake Factory ) is a Pittsburgh-based, specialty retailer of milkshakes, chocolate and caramel products. A family business since 1914, the company was rebranded in 2007 when the fourth-generation of chocolatier siblings assumed management. Under their leadership, the company has launched national and global brands including Edward Marc Chocolatier, The Milk Shake Factory (MSF), and Snappers. The management team values sustainable innovation, aggressive sales growth, and maintaining the companys foundation as a family-owned enterprise.
Position Overview
As a key member of the Retail Team, the Assistant Manager will assume a strategic role in maintaining a major component of the business while creating the customer experience of the iconic Milk Shake Factory. The Assistant Manager will have primary day-to-day responsibility for planning, implementing, managing, and tracking all retail activities at the store. This encompasses leveraging customer insights to drive sales, implementing seasonal campaigns, managing the retail team, identifying opportunities for improvement, and creating a safe and clean environment. Ideal candidates will have excellent team building, communication, planning, marketing, and organizational skills.
Essential Functions
Takes ownership of the front- and back-house store operations, merchandising, workflows, sanitation, organization and customer experience
Aids in the creation of systems for achieving store-wide operational excellence with regards to cash management, food safety, inventory control, and employee performance
Supports MSF human resources functions including staff training, coaching, motivating, feedback, and retention to ensure all team members have the tools to succeed
In conjunction with the Manager, schedule and staff adequately the retail store to ensure retail operations function smoothly while keeping labor costs in line with the retail budget
Work with the Maintenance Manager to ensure the MSF environment exceeds regulatory health and safety standards
Leverage consumer insights and data sources to contribute to the creation of annual and seasonal marketing campaigns that resonate with customers
Work with the Manager to ensure that all security cameras, alarms, locks, and security protocols are functioning and documented on a regular basis
Compose succinct reports on retail performance for review with the Manager
Act as a brand advocate to consumers and employees by communicating the company story, history, vision, and products including those for corporate accounts and special events
Ensure that all POS register systems are operational at all times
Requirements
Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations and financials
Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays
Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
Ability to plan and prioritize workload
Knowledge of Microsoft Office
Ability to lift and/or handle packaged goods and materials up to and including 25lbs
Compensation and benefits packages for managers include:
Bonuses Paid
Medical Insurance
Dental Insurance
Vision Insurance
401(k) (Company Matching Program)
Company Paid Life Insurance
Short and Long-Term Disability Insurance
Paid Vacation
Continual Training and Development During Career
The Milk Shake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Milk Shake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location Pittsburgh, Pennsylvania Minimum Experience Manager/Supervisor Compensation hourly
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