Customer Success Manager
2 weeks ago
votre rôle:
Become the Trusted Advisor of customers, build customer loyalty after-sales and be the reference point of contact with the client for follow-up
Contribution to additional sales on the installed customer base via commercial proposals on the extension of licenses, support, maintenance, new modules, major evolution, cloud transition, contract renewal; all this in cooperation with the sales teams.
Plan and pilot customer workshop sessions, leveraging the usage analytics and sales / consulting knowledge to create value, loyalty, prepare renewal and upsell.
Identify customer pains and issues regarding collaboration solution and work with internal stakeholders and partners towards improvement.
Promote value proposition to the global Orange Business sales teams to fuel the project pipeline: share success stories, support Marketing Sales specialists to identify customer opportunities
With the help of a Customer Success Manager team, produce proactive and relevant analysis to accelerate the adoption of new solutions.
Be accountable to drive high active usage rates within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives
Ensuring the successful and optimum utilization of the Software solutions (e.g Webex Suite, Microsoft teams, etc.)
Support annuity revenues by working closely with the account managers during the renewal cycle
Effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement
Work in CRM environment/internal tools updating customer and account information
Ability to work on own initiative and support management by demonstrating a willingness to undertake additional projects and responsibilities from time to time.
votre profil:
Multi-lingual, fluent in English and French. Other language(s) (preferably either Spanish or German) would be an asset
Deep understanding of value drivers in SaaS UC business models
Good knowledge of ITSM concepts and solutions
Ability to manage multiple programs and coordinate both internal and external resources (including partners)
Strong empathy for customers AND passion for revenue and growth
Good organization skills:
structured and goal-oriented
Good knowledge in collaboration tools (e.g Cisco Webex, Zoom and Microsoft Teams ), usage experience-oriented (from simple user as well as IT manager or buyer)
Ability to manage influence through persuasion, negotiation, and consensus-building
Background of post-sale and sales experience preferred
Strong analytical acumen including a process-oriented mindset
Consultative and problem-solving skills
Excellent communication and presentation skills is highly desirable
Your ability to grow and work autonomously are also required for this position.
Certification in ITIL or Project Management is highly desirable
Lead project in Agility mode and deal with various counterparts (technical, sales, process, customer, management,)
le plus de l'offre:
If you feel like you have the skills and experience to be a Customer Success managers, do not hesitate to apply.
contrat:
CDI
-
Department Manager
2 weeks ago
Rose Hill, Kansas, United States Orange Full time**votre rôle**:In the context of creating a new entity, called Global Customer Care, the Head of Customer Care Indian Ocean will lead a large organization providing top class multiservice support and generating professional services revenues trough service desks for 3000 Orange Business France customersIn this purpose, the Head of Customer Care France...
-
Cloud Ops
2 weeks ago
Rose Hill, Kansas, United States Orange Full timevotre rôle:Skill Center Hyperscalers, is responsible for the BUILD and RUN continuity around hyperscalers.Its missions are: In international zones: To provide hyperscalers offers and expertise to support sales and marketing. To deliver the BUILD and manage the RUN. In France: To work together with the CCoE in France, 3P and "Pôle expertise" To codeliver...
-
Service Desk Technician
2 weeks ago
Rose Hill, Kansas, United States Orange Full timevotre rôle:This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely CyberSecurity Solutions technologies.The role and responsibility of the L1 team member is to analyse data from SIEMS, take...
-
Electrical Engineer
2 weeks ago
Spring Hill, Kansas, United States Actalent Full time: Responsible for maintaining and upgrading equipment electrical systems, plant utilities, and process equipment control systems. The Electrical and IT Engineer will work closely with Maintenance and other Engineers (both local and from Corporate offices) on process equipment troubleshooting and problem resolution, new installations, and upgrades to existing...
-
Customer Success Manager
2 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: Become the Trusted Advisor of customers, build customer loyalty after-sales and be the reference point of contact with the client for follow-up Contribution to additional sales on the installed customer base via commercial proposals on the extension of licenses, support, maintenance, new modules, major evolution, cloud transition, contract...
-
Customer Success Manager
2 weeks ago
Cherry Hill, New Jersey, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
2 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
4 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
3 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
4 weeks ago
Cherry Hill, United States Corcentric Full timeJob DescriptionJob DescriptionCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong...
-
Customer Security Operation
3 days ago
Rose Hill, United States Orange Full time**votre rôle**: Mission / Role This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Hosting, Messaging, Security Solutions and networking technologies. The role and responsibility of...
-
Operations Manager Soc
2 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: The core roles of the Operations Manager are: - Operations Management to ensure the smooth running of daily operational requirements - People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives - Performance Management i.e. aligning operations KPIs...
-
Entry Level Customer Success Opportunity
4 weeks ago
Pleasant Hill, United States Year Up Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access to...
-
Rose Hill, United States Orange Full time**votre rôle**: **Purpose of the role** In the context of creating a new entity France Operations, the Head of Delivery Indian Ocean will lead a large organization (400+) providing top class end to end business solutions for 3000+ customers (Large accounts and SMEs) In this purpose, the Head of Delivery will: - Supervise and manage the delivery of...
-
Head of Operations Support
2 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: **Purpose of the role** In the context of creating a new entity France Operations,, the Head of Customer Service Management Indian Ocean will lead a large organization providing top class multiservice support and generating professional services revenues for 3000 OB France and DEF customers In this purpose, the Head of Customer service...
-
Department Manager
3 days ago
Rose Hill, United States Orange Full time**votre rôle**: In the context of creating a new entity, called Global Customer Care, the Head of Customer Care Indian Ocean will lead a large organization providing top class multiservice support and generating professional services revenues trough service desks for 3000 Orange Business France customers In this purpose, the Head of Customer Care France...
-
Vision Sales Manager
4 weeks ago
Rose Hill, United States Lumenis Full timeTitle: Sales ManagerReporting to: Regional Sales ManagerLocation: Baltimore, DC, VirginiaThis position requires of travel of 50% or less, driving and/or flying throughout assigned territory.About Lumenis: Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned...
-
Bank Manager-Rose Hill
4 weeks ago
Rose Hill, United States Equity Bank Full timeResponsibilities and Expectations * Grow the Retail Bank Net Income and Image in Community * Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income. * Control bank expenses as appropriate. * Demonstrate operational soundness to minimize risk exposure and to maintain quality production. * Implement...
-
Project Coordinator
4 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: Within Products and Marketing, the Marketing Simplification program aims at simplifying the Orange Business portfolio catalog including but not limited to offer simplifications, copper-fiber transformation and equipement obsolescence. The proposed opening will contribute directly in initiatives that have been launched around product...
-
Iot Operation Lead
4 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: IoT Operations Leader: The purpose of this role is to guarantee the end-to-end quality of service of IoT Connectivity Advanced and Express Service. The major challenge will be to support implementation of Operational Level Agreement along the chain, support Customers engagement during the run phase - Incident, problem & crisis management,...
-
Customer Service Representative
7 days ago
Wild Rose, United States Lakes Gas Co. Full timeJob Type Full-time Description Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for an energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include...
-
Project manager with customer contact
2 weeks ago
Scotts Hill, Tennessee, United States Oceanic Enterprises Full timeAre you interested in shaping the future of mobility with us? As a project manager (m/f/d) at Scotts Hill, you will be responsible for planning and implementing new projects in the field of digital parking management. This includes planning the successful project implementation, coordinating internal and external resources, and maintaining close...
-
Data Design Expert
2 weeks ago
Rose Hill, United States Orange Full time**votre rôle**: As part of the End-to-End Data Quality team, the Data Design Expert will ensure through recommendations, the data journey planned is coherent from an end-to-end perspective, industrialized, relying on master data, maximizing processes and attributes reusability and ensuring the higher level of data quality natively. He will as well enforce...
-
Director of the Academic Success Center
2 weeks ago
Rock Hill, South Carolina, United States Winthrop University Full timePosting Details Position Information Winthrop Position TitleDirector of the Academic Success Center State TitleAsst Academic Program Director State Class CodeUE05 State Pay BandUnclassified Annual Salary/Hiring RangeSalary depends on qualifications. Job Purpose Reporting to the Dean of University College, the Director provides leadership and management for...