Customer Service Manager, Airport Customer Operations
1 week ago
Customer Service Manager, Airport Customer Operations at American Airlines
Ready to embark on a new journey where you'll soar to new heights both professionally and personally? Join the American Airlines family and get ready to explore the world while honing your skills and becoming the best professional version of yourself.
If you're someone who thrives in a dynamic environment, is passionate about safety and teamwork, and loves delivering top-notch service to customers, then being a Customer Service Manager (CSM) might just be the perfect fit for you
As a CSM at American Airlines, you'll play a crucial role in ensuring a safe and efficient operation by leading, engaging, and developing the front-line team members. Your focus will be on fostering a culture of safety, reliability, and exceptional customer experience.
- Drive operational excellence while prioritizing safety and exceptional customer service
- Establish and promote effective relationships with team members based on compassion, respect, and integrity
- Ensure the safety and reliability of operations through audits, investigations, and safety engagements
- Promote open communication and collaboration among teams to achieve common goals
- Manage escalated service issues and provide support to frontline leaders
- Deliver key information to frontline teams efficiently and effectively
- Learn and apply union contract rules in daily interactions
If you have a high school diploma or GED, previous airport customer service experience, and a knack for leading others, then you're well on your way to success in this role. Additionally, having critical thinking, decision-making, and strong communication skills will set you apart as a CSM.
At American Airlines, you'll not only enjoy competitive benefits like health coverage, wellness programs, and a 401(k) program but also have the opportunity to travel to 365 destinations worldwide with your loved ones.
Join a diverse and inclusive workforce that values individual talents and abilities, where you can truly be yourself. Get ready to be a part of something big at American Airlines
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