Student Support Associate

2 weeks ago


San Antonio, Texas, United States ACI Learning Full time
Job Description

Join the Exciting ACI Journey:

Our Purpose: Changing lives by equipping career changers, military veterans, and IT professionals with the necessary skills for success.

Boost Your Career: Whether you're just starting out or a seasoned pro, ACI Learning is your go-to spot for all things IT. Our programs cover a wide range from fundamentals to advanced Cyber Security techniques.

The ACI Team: Picture yourself collaborating with a team of over 250 dynamic, brilliant, and approachable professionals. Together, we are shaping the future of IT and more. We're not just about work - we're passionate about what we do.

About the Role:

This role is based at the San Antonio Tech Academy. It is an in-person position, not remote.

Scheduled Hours: Monday-Friday, 5:30 pm - 10:30 pm CST

The Student Support Associate will offer Customer Service and Administrative Support to on-campus students and remote learners utilizing tools like Intercom.

The ideal candidate should be punctual, reliable, detail-oriented, and able to juggle multiple tasks in a fast-paced setting.

Your Responsibilities:

  • Manage Front Office Reception.
  • Welcome students and clients, creating a positive first impression.
  • Handle phone calls and direct them appropriately.
  • Assist students with inquiries and document important conversations.
  • Provide Campus Support Services.
  • Help students with troubleshooting for online access and course materials.
  • Ensure cleanliness and organization of classroom equipment on a regular basis.
  • Keep common areas tidy and stocked for students and visitors.
  • Secure all doors and offices at the end of each day.
  • Support students via Intercom and manage virtual course beginnings.
  • Participate in team objectives and activities.
  • Act as a student advocate across departments.
  • Maintain relationships with faculty and staff assisting students.
  • Update student records and handle attendance and training timesheets accurately.
  • Prepare student certificates and transcripts weekly.

Your Qualifications:

  • Proficient in Microsoft Office.
  • Excellent customer service skills for a top-notch client experience.
  • Strong decision-making abilities in high-pressure situations.
  • Organized with effective communication skills for varied interactions.
  • Exhibit company values of accountability, customer-focus, integrity, passion, resourcefulness, and teamwork.
  • Experience with social media platforms is desirable.

Perks of Joining ACI Learning:

401(k) retirement plan with immediate vesting and matching contributions up to 5%. We are dedicated to diversity, equity, and inclusion values, fostering an inclusive environment for employees from diverse backgrounds.

At ACI Learning, we offer a competitive salary based on your experience and contributions. The salary range provided reflects our fair estimate for this position at the current time.



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