Senior Inside Sales Engineer

2 weeks ago

Andover, Massachusetts, United States MKS Instruments Full time
We are seeking an exceptional Inside Sales Engineer to work with a diverse group of optical, electrical, and mechanical engineers and scientists. Engage with the broadest range of customers imaginable - every day we learn something new by helping our customers solve challenging optics and photonics problems and develop technology to improve the human condition and make the world a better and safer place.

Inside Sales Engineers are often the first to interact with a customer who has visited our website (Newport - Photonics Solutions for Extending the Frontiers of Science) or called our 800 number, making us a key technical resource to support new sales or answer questions related to a product they already own. If you have a passion for selling, learning new technology, providing best-in-class technical support and a great customer experience, we invite you to join us

What you will do is:

  • Learn our products, identify our customer's needs, share technical product knowledge and value propositions leading to new sales opportunities.
  • Provide excellent sales and technical support to screen and qualify all inbound leads.
  • Consult and collaborate closely with different sales teams, assisting in preparing proposals, demonstrations, and presentations.
  • Focus on solving customer issues as they deploy our products, including troubleshooting technical problems and replicating customer issues with similar hardware.
  • Work closely with the engineering and product development teams to design tailored solutions that meet customer requirements. Collaborate in the creation of technical specifications and proposals.

What you will bring to the team, along with your enthusiasm is:

  • A bachelor's degree related to Optics, Photonics, Physics, Electrical/Computer Engineering, or Mechanical Engineering.
  • Success in a customer-facing role with a track record of meeting or exceeding sales goals.
  • Proficient computer, software, and data analysis skills including Salesforce, SAP, Microsoft Office, or equivalent programs
  • Experience in motion control technology and programming in Python, LabVIEW, MATLAB, C++, and .NET is preferred.
    • Knowledge of TCP/IP, Ethernet, and EtherCAT protocols would be a plus.
  • Excellent written and oral communication, initiative, resiliency, flexibility, attention to detail, and effective time management.

Compensation and Benefits:

  • Total Compensation: Salary Range: (74, ,100) & Incentive Payment: (20, ,000). This range is a good faith estimate of the expected total compensation for this position (base salary plus variable sales compensation), based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
  • Incentive Payment: A percentage of your total compensation is tied to participation in a Sales Incentive Plan (SIP) and is earned by your achievement of pre-established targets, pursuant to the terms of the SIP.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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