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Customer Service Representative
1 week ago
Maximus is seeking Customer Service Representatives proficient in both English and Spanish to be a part of our dedicated team. In this role, you will be essential to the Health Texas project, providing crucial customer care and enrollment services through various communication channels.
This is a rewarding full-time position, offering a flexible hybrid work model. Whether you prefer working remotely or at our Austin office, we provide a comfortable work environment.
Why Choose Maximus?
- Flexible Hours: 8 AM - 6 PM Monday-Friday
- Generous Paid Time Off
- Support Programs for Employee Well-being
- Employee Wellness and Discount Programs
Key Responsibilities:
- Assist customers with program inquiries via phone, IVR, or web portals
- Document customer interactions and resolutions accurately
- Collaborate with internal departments for issue resolution
- Ensure adherence to standard procedures
- Perform data entry tasks efficiently
The ideal candidate should have a high school diploma, fluency in English and Spanish, and relevant customer service experience.
Home Office Requirements:
- Stable internet connection (20 Mbps download speed minimum)
- Wired high-speed internet connection (no wireless)
- Dedicated workspace free of distractions
Maximus values the skills and experiences of military personnel, veterans, and their families, offering enriching career opportunities. As an affirmative action employer, we promote diversity and equal employment opportunities for all applicants.
Our compensation package is competitive, based on various factors such as job location, education, and experience, including comprehensive benefits and incentives.
Hourly Base Pay Range:
- Minimum: $17.00
- Maximum: $17.00
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