Field Service Engineer III
2 weeks ago
About the Company:
Thermo Fisher Scientific is a global company dedicated to providing solutions for some of the world's toughest challenges, such as protecting the environment, ensuring food safety, and advancing cancer research. As part of their team, you will have the opportunity to make a meaningful impact on a global scale.
Job Title: Field Service Engineer
Summary:
- Provide field service support and manage customer relationships for Trace Elemental and LCMS instruments
- Offer installation, repairs, preventative maintenance, and qualifications
- Drive growth and act as an advocate for Thermo Fisher Scientific in customer laboratories
Territory: Texas (DFW greater area)/Oklahoma with up to 70% travel
Responsibilities:
- Perform on-site installation, repair, maintenance, and qualifications
- Collaborate with ULS teams and Sales to deliver client-centric services
- Manage service calls, parts inventories, and job tasks using customer management software
- Analyze technical issues and recommend appropriate solutions
- Coordinate problem resolution with internal teams and customers
- Conduct equipment training for team members and customers
Minimum Qualifications and Experience:
- 5+ years of related experience or equivalent
- Proficient in Trace Elemental service support
- Effective communication and customer rapport-building skills
- Ability to prioritize tasks and produce clear documentation
Knowledge, Skills, Abilities:
- Ability to lift 50 Lbs with assistance and carry 25-30 lbs continuously
- Perform physical tasks daily in a service function
- Possess a valid driver's license and safe driving record
Benefits:
We offer competitive compensation, annual incentive bonuses, healthcare, and a variety of employee benefits. Join our forward-thinking organization for exceptional career and development opportunities with a culture of integrity, intensity, involvement, and innovation.
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