Hotel Front Desk Attendant
2 months ago
You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowResponsibilities
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties:
make sure hotel guest information is current and correct
- Connect with the housekeeping department to ensure guest accommodations are ready
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handle customer complaints as necessary
Qualifications
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Must have graduated high school, received a GED or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
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