Medical Secretary
2 weeks ago
Department: Center for Healing
Job Location: 190 Mercer Street
Job Status: Full-Time
Availability: M-F, 6:45am-1:45pm, rotating Saturday
FLSA: Exempt
About Greenwich House:
Founded in 1902 as a settlement house to help New York's increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness supports, education and personal enrichment, and skills building and cultural experiences.
Position Summary
The Secretary/Medical Receptionist will be responsible for, but not limited to the following: Scheduling patient appointments, Registering and checking-in patients, answering the telephones, distributing faxes, scanning and attaching documents to the EMR, managing the providers schedules, answering the telephones, distributing the faxes, providing excellent customer service to both the providers & patients, and ensuring a smooth flow from the entrance to the exit for all guests at our Practice.
Primary Responsibilities:
- Schedule appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.
- Respond to emails/calls from clients and staff concerning schedule changes
- Maintain a friendly, positive demeanor over the phone and answer all questions asked.
- Schedule and confirm appointments for intake, and treatment on the appropriate provider's calendar
- Obtain and verify insurance eligibility prior to appointment.
- Make sure patient demographic information is up to date.
- Alert counselors and providers when the patient has arrived for check-in
- Work with medical staff to coordinate appointments for physical intakes, annual physicals, reinstatements and transportation
- Reconcile provider calendars at the end of day; reschedule no-shows and provider cancellations with a goal of rescheduling within the same week if applicable.
- Ensure follow up appointments are scheduled as requested by provider
- Answer phone calls and route messages to appropriate staff
- Perform other tasks and special projects as assigned by the direct supervisor.
- High School graduate or Equivalency Diploma
- Spanish speaking preferred
- Experience working with a substance abuse population preferred.
- Computer proficiency; Windows, Microsoft Word, etc.; previous EHR experience preferred.
- Exceptional customer service and phone etiquette, excellent written and verbal communication skills.
- Must be able to have compassionate attitude towards clientele.
- Ability to maintain effective and organized systems to ensure timely patient flow.
- Knowledge of medical office management systems and procedures.
- Excellent time management skills and ability to multi-task and prioritize work.
- Social perceptiveness and service oriented.
- Must be able to maintain the normal standard of ethics, conduct and organizational policies in job related activities.
- Willing to modify plans and behavior when necessary to meet a goal.
- Must be able to establish priorities and a course of action for handling multiple tasks.
As of October 29, 2021, we are requiring all Greenwich House and Barrow Street Nursery School new hires to be fully vaccinated against COVID-19 prior to the start date.
Reasonable Accommodations Statement
To perform this job successfully, a qualified candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to ensure qualified candidates with disabilities are able to perform these responsibilities accordingly.
Equal Employment Opportunity (EEO)
Greenwich House is strongly committed to the principle of equal employment opportunity for all individuals. For more information regarding Greenwich House and our EEO statement, please visit
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