BMV Customer Service Representative 2

1 week ago


New Castle, Indiana, United States IU Northwest Full time

Location: New Castle, IN, US, 47362

The essential functions of this role are as follows:

Administer skills tests and evaluate driving skills

Assist customers with vehicle/watercraft titles and registration needs

Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

Attend training classes and/or take certification tests as required

Maintain privacy of customer and all related records

Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

High school diploma or equivalent

Must be 21 years of age or older

Must possess a valid State of Indiana drivers license for at least the preceding 12 month period

Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Customer service experience

Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

Must be familiar with the operations of all types of motor vehicles

Working knowledge of Indiana driving laws

Top-notch communication skills

A high level of critical thinking and the ability to troubleshoot

Ability to process cash and card transactions

Three (3) medical plan options (including RX coverage) and vision/dental coverages

Wellness program (offers premiums discount for the medical plan)

Health savings account (includes bi-weekly state contribution)

Deferred compensation account (similar to 401k plan) with employer match

Two (2) fully-funded pension plan options

Group life insurance

Employee assistance program that allows for covered behavioral health visits

Paid vacation, personal and sick time off

Competitive leave policies covering a variety of employee needs

12 company paid holidays, 14 on election years

Qualified employer for the Public Service Loan Forgiveness Program

New Parent Leave

Free Parking

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