Guest Service Agent

1 week ago

San Antonio, Texas, United States Drury Hotels Full time

Property Location:
91 N.E. Loop 410 - San Antonio, Texas 78216

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US
So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

ABOUT US
The Holiday Inn Express San Antonio Airport is owned and operated by Drury Hotels, LLC.

What we do is about more than check-in and check-out. Just as what you do is about more than a paycheck. We're about the stuff that really matters. Doing what's right, even when no one is looking. That extra touch that makes us different. Makes us special. Makes us smile.

We care about our team members as family, operating as one in a caring, unbiased atmosphere. We all pitch in, no matter our role. Our leaders are involved and approachable. When you join our team, you'll receive the support and resources you need to reach your goals.

YOUR DAY TO DAY
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner.


Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.


Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

Warm and friendly manner in relating to and interacting with the public

Demonstrated attention to detail while handling multiple tasks simultaneously

Familiarity with handling money, making change, and using office machines in day-to-day activities

Ability to speak and receive direction (written and verbal direction) in English

Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way.

Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value.

Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

Explore Our Culture

Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email

  • Guest Service Agent

    1 week ago

    San Antonio, Texas, United States HRI Properties Full time

    JOB TITLE: Guest Service Agent at Hilton HotelJOB SUMMARYCheck in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.JOB DUTIESArrive at scheduled start time in appropriate uniform and ready for work.Provide prompt service and actively...

  • Guest Service Agent

    1 week ago

    San Antonio, Texas, United States Drury Hotels Company, LLC Full time

    Property Location: 105 South St. Mary's Street - San Antonio, Texas 78205 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as...

  • Guest Service Agent

    1 week ago

    San Antonio, Texas, United States Drury Hotels Full time

    Property Location: 91 N.E. Loop 410 - San Antonio, Texas 78216 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests...

  • Reservations Agent

    1 week ago

    San Antonio, Texas, United States Hotel Valencia Riverwalk Full time

    Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's...

  • Reservations Agent

    4 weeks ago

    San Antonio, Texas, United States Hotel Valencia Riverwalk Full time

    Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's...

  • Reservations Agent

    1 month ago

    San Antonio, Texas, United States Hotel Valencia Riverwalk Full time

    Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's...

  • Guest Services Manager

    1 week ago

    San Antonio, Texas, United States Air Education and Training Command Full time

    Summary This position will be assigned to JBSA Lackland Lodging This is a regular part-time category position with guaranteed 20 hours per week, may work up to 40 hrs./week. Employees appointed to a regular category position are eligible for benefits. Responsibilities Responsible for the efficient and economical operation of the Lodging Guest Reception,...

  • Guest Service Team Member

    1 week ago

    San Antonio, Texas, United States Wingstop Restaurants Full time

    Wingstop Se Loop 410 Ste 129 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    1 week ago

    San Antonio, Texas, United States Wingstop Restaurants Full time

    Wingstop - 430 W Loop 1604 N Ste 106 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Receptionist - State Farm Agent Team Member

    1 week ago

    San Antonio, Texas, United States Wade Ferri - State Farm Agent Full time

    Benefits:401(k) matching Competitive salary Flexible schedule Health insurance Paid time off Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance...

  • Guest Service Support Expert

    1 month ago

    San Antonio, Texas, United States JW Marriott San Antonio Hill Country Resort & Spa Full time

    Additional Information Golf Course, Full-timeJob Number Job Category Food and Beverage & CulinaryLocation JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on...

  • Lead Guest Services Representative

    3 weeks ago

    San Antonio, Texas, United States teamworkonline Full time

    At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and...

  • Customer Service Representative

    1 week ago

    San Antonio, Texas, United States Paul Wittmaier - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in San Antonio, TX is looking for a sociable, career-driven professional to join their team. As a State Farm team member for Paul Wittmaier - State Farm Agent, you will establish and nurture customer relationships within the community to endorse State Farm products, including auto, home, and life...

  • Customer Service, Baggage Service Agent

    1 week ago

    San Antonio, Texas, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Full Time Front Desk Agent

    1 week ago

    San Antonio, Texas, United States Bluegreen Vacations Full time

    Location: Location: Full Time Front Desk Agent in San Antonio, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** Eilan Hotel & Spa, located in San Antonio, TX, is seeking a full-time or part-time Front Desk Associate. Apply today, hiring immediately Compensation: Starting at $12.50 per hour Schedule: Flexible AM...

  • Customer Service Agent

    1 week ago

    San Antonio, Texas, United States QTC Management Full time

    ** Customer Service Agent - (RHRP) - 7:00 am - 3:30 pm** **Job Category****:** LPN/LVN **Requisition Number****:** CUSTO008534 Showing 1 location **Job Details** **Description** **Job Summary:** Responsible for answering, processing, and documenting all calls and electronic correspondence from military service members and military representatives. Duties...

  • Senior Guest Advisor

    1 week ago

    San Antonio, Texas, United States GameStop, Inc. Full time

    Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-SellTrade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are eas Guest Advisor, Store Leader, Guest, Advisor, Guest Service, Senior, Retail

  • Procurement Agent

    1 week ago

    San Antonio, Texas, United States ConsultNet Full time

    ConsultNet is looking for a Procurement Agent based in San Antonio, TXJoin our team and be part of a dynamic and growing enterprise in San Antonio, Texas. We are seeking a skilled Procurement Agent with expertise in managing contracts, supplier relationships, and administration.Responsibilities:Service internal clientsProcure goods and servicesPerform...

  • Guest Experience Specialist

    4 weeks ago

    San Antonio, Texas, United States Courtyard San Antonio Airport Full time

    Additional Information Front Desk, House Aid, Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard San Antonio Airport, 8615 Broadway Street, San Antonio, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...

  • Guest Experience Specialist

    1 month ago

    San Antonio, Texas, United States Courtyard San Antonio Airport Full time

    Additional Information Front Desk, House Aid, Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard San Antonio Airport, 8615 Broadway Street, San Antonio, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...