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Infrastructure Administrator

3 months ago

Dubuque, Iowa, United States Access Dubuque Full time

Infrastructure Administrator

Hillcrest Family Services

1 Positions

ID: 121867

Posted On 05/12/2024

Job Overview

Your Responsibilities

The Infrastructure Administrator will be responsible for maintaining the organization's technology infrastructure, ensuring seamless operation and security of systems that support our staff and clients' needs. This role requires a blend of technical expertise, strategic planning, and a compassionate understanding of the unique requirements of a behavioral health setting. In addition, you will:

  • Manage and maintain all networking hardware, servers, and associated technology to ensure high availability and reliability.
  • Oversee the installation, configuration, and support of IT systems, including local area networks (LANs), wide area networks (WANs), network segments, and other data communication systems.
  • Patch and update network and server systems as needed to maintain a strong security posture.
  • Ensure data privacy and compliance with health information regulations (e.g., HIPAA).
  • Provide technical support and training for staff, addressing any IT-related queries or issues promptly.
  • Develop and implement disaster recovery procedures to minimize downtime and data loss.
  • Collaborate with program leadership to assess and address the technological needs of the organization.
  • Stay abreast of new technologies and propose upgrades and improvements to keep the infrastructure modern and secure.
  • Other duties as assigned

What You Need

  • Bachelor's degree in Information Technology, Computer Science, or related field. Will consider appropriate experience in lieu of a degree.
  • Minimum of 3 years of experience in IT infrastructure management, preferably in a healthcare or non-profit setting.
  • Strong understanding of network infrastructure, database systems, and cloud services.
  • Experience with compliance and regulatory requirements relevant to healthcare data.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong interpersonal and communication skills, with an emphasis on service orientation.
  • Familiar with ITIL Framework

Skills and Experience

  • Direct experience migrating files from on-premises to Microsoft SharePoint Online.
  • Proven experience with Microsoft Exchange Online, Teams and Entra administration.
  • Management of Ring Central VOIP.
  • Deployment, configuration and patching of Aruba networking products.
  • Sophos Firewall administration

Competitive benefits package for full-time employees working 30+ hours a week:

  • Health insurance (up to 79% employer paid)
  • Dental insurance
  • Vision insurance
  • 401(k)with profit sharing and employer match
  • Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
  • 10 paid holidays
  • 80 hours sick time
  • 2 wellness days
  • Staff development and training
  • Public Service Loan Forgiveness(PSLF) eligibility for federal student loans
  • Employer paid CEU's through Relias
  • On-site primary care
  • PerkSpot- employee discount program
  • MeMD- virtual health provider for you and your family
  • Free talk therapy
  • $0 Telehealth/urgent care
  • Discounted psychiatry
  • Employee assistance program
  • Advancement opportunities

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

COVID-19 Vaccination Not Required

Primary Contact

315333

Human Resources

,

Phone

Phone

Phone

Fax

-

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Human and Social Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

121867

# Positions

1

Start Date

End Date

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~