Senior Client Service Manager

7 days ago

Troy, Michigan, United States Brown and Caldwell Full time

** Senior Client Service Manager & Project Manager**

**Job Category****:** Client Services **Requisition Number****:** SENIO02565 Showing 1 location **Job Details**

**Description**

Brown and Caldwell (BC) has an opportunity for an experienced Client Service Manager/Project Manager who will have an essential role in our Detroit Office and our greater Midwest Area. With specific business emphasis in the water, wastewater, and water resources industry, this role will include business development and project delivery requirements for our various clients. In collaboration with our Detroit Office Lead, Midwest Area Lead, other Client Service Managers, Technical Service Leaders, and the Marketing Manager, you will maintain and develop client relationships, connect BC solutions to client needs, lead project teams in quality project delivery, and guide procurement stages leading to new opportunities.

Our Detroit Office and the Midwest Area of our Company is thriving and growing, and we are looking for an individual to further assist us with client service, sustainable and innovative solutions, and effective collaboration with our technical service providers and client contacts. This is a highly strategic position for someone who takes pride in exceptional client service, project management and delivery, and providing positive results for our environment and clients.

**Detailed Description:**

Specific responsibilities include:

Develops high-value client relationships, while representing BC with key clients and teaming partners.

Engages and cultivates client service teams to support understanding and delivery on client needs and expectations.

Creates client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.

Serves as project manager or senior technical resource for key clients and projects. Manages multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.

Develops scope, schedule, and budget for proposals.

Effectively managing projects and project delivery requirements to our clients.

Ensures quality client services, clarity on work products, and delivery of high quality services within budget and schedule constraints.

Utilizes internal systems for communication, tracking and collaboration on projects and opportunities.

Supports development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.

Meets identified performance metrics including annual sales goals, project/business development, budgets and schedules.

Leverages resources, experience and skills of the firm to support client goals.

Participates in professional societies, creating connections for BC and technical professionals in support of client goals.

**Desired Skills and Experience:**

B.S. degree in related engineering field (Civil, Environmental, etc.) required; M.S. degree in related engineering field with a focus on wastewater and water services.

Professional Engineer (PE) License in the State of Michigan or the ability to obtain within 6 months.

A minimum of 15 years experience in consulting and engineering services in the environmental sector with progressive responsibilities including business development and project delivery especially for water and wastewater municipal clients.

Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.

Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations.

Proven understanding of environmental and regulatory drivers for clients and projects.

Knowledge of business and management principles involved in strategic planning, resources allocation, leadership techniques and coordination of people and resources.

Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.

Ability to motivate others and lead teams to implement plans for projects and client pursuits.

Successful business development, proposal writing, proposal management, and client presentations.

**Benefits and Other Compensation:** We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click to see our full list of benefits.

**About Brown and Caldwell**

Headquartered in Walnut Creek, Calif., Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,700 professionals across North America and the Pacific. For more than 70 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choiceto our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

**Travel Required**

Yes .

  • Senior Tax Manager

    2 months ago

    Troy, Michigan, United States gpac Full time

    Senior Tax Manager (Partnership Track)My team and I area working with a great medium-sized, Full-service, CPA firm that's well established and local to the Oakland County, MI area. They are actively on the search for an Estate & Trust Tax Manager.Role: Senior Tax Manager (Partnership Track)What you do: Lead multiple tax engagements to deliver quality tax...

  • Client Service Specialist

    1 week ago

    Troy, Michigan, United States eVantage Full time

    Roles & Responsibilities:Be the "face" of eTitle to customers on the phone and in person (40%)Communication via email (CS and ENS Care) and phone promptly and proactively. Follow-up and follow through on inquiresMonitor CS inbox and respond accordinglyPricing inquiries that come throughFront desk responsibilities as neededLook for ways to improve our process...

  • Client Service Specialist

    3 weeks ago

    Troy, Michigan, United States Marsh McLennan Agency Full time

    Client Service Specialist – Employee Health & BenefitsOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what...

  • Client Service Specialist

    1 month ago

    Troy, Michigan, United States Marsh McLennan Agency Full time

    Client Service Specialist – Employee Health & BenefitsOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what...

  • Senior Account Manager – Employee Health

    2 days ago

    Troy, Michigan, United States Marsh McLennan Agency Full time

    Senior Account Manager – Employee Health & BenefitsOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes...

  • Senior Manager, LES

    4 weeks ago

    Troy, Michigan, United States Magna International Full time

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...

  • Senior Manager, LES

    3 weeks ago

    Troy, Michigan, United States Magna International Full time

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...

  • Senior Estimator

    1 week ago

    Troy, Michigan, United States C.E. Gleeson Constructors Full time

    C.E Gleeson Constructors, Inc. is a national General Contractor and Construction Management firm, headquartered in Troy, Mi with offices in Texas, North Carolina, and Florida. C.E. Gleeson is seeking a construction senior estimator to join our construction team. As a senior estimator, you will be responsible for calculating major construction cost estimates,...

  • Senior Financial Analyst

    1 week ago

    Troy, Michigan, United States UHY LLP Full time

    A great UHY client is seeking a Financial Consultant and a Senior Financial Analyst to join their team. The ideal candidate will have experience with restricted fund accounting, GRANTS , solid excel skills, and experience with Power BI.The Financial Consultant role is a hybrid position with 2 days onsite each week. This is a client direct hire position....

  • Senior IT Manager

    7 days ago

    Troy, Michigan, United States V2Soft Full time

    V2Soft ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting...

  • PEPI: Associate, CFO Services

    3 weeks ago

    Troy, Michigan, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Associate, CFO Services - (Digital Finance)OVERVIEW:A&Ms Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to improve...

  • Audit & Assurance Senior - NFP

    7 days ago

    Troy, Michigan, United States Venteon Full time

    Our client, a regional CPA/Business Consulting firm, is seeking to add an Audit & Assurance Senior to their team, with a focus on serving clients in the not-for-profit space. The firm offers exceptional support, encouragement, and guidance to help associates achieve their fullest potential. This is a hybrid role local to SE Michigan. EDUCATION &...

  • Client Advisor

    3 weeks ago

    Troy, Michigan, United States Moncler Spa Full time

    POSITION OVERVIEW:Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.RESPONSIBILITIES:Engage with clients in...

  • Client Advisor

    1 week ago

    Troy, Michigan, United States MONCLER Full time

    POSITION OVERVIEW:Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.RESPONSIBILITIES:Engage with clients in...

  • Client Advisor

    3 weeks ago

    Troy, Michigan, United States MONCLER Full time

    POSITION OVERVIEW:Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.RESPONSIBILITIES:Engage with clients in...

  • Registered Client Associate

    1 week ago

    Troy, Michigan, United States UBS Full time

    Job Title: Registered Client Associate at UBS Location: Troy, Michigan Job Type: Full Time Your Role: Keep management systems updated with client information Inform clients about account services and capabilities Assist in preparing reports and materials for client meetings Ensure necessary documentation is collected for new accounts and service...

  • PEPI: Director, CFO Services

    2 months ago

    Troy, Michigan, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Director, CFO Services - (Digital Finance)OVERVIEW:A&M's Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to improve...

  • Buyer - Senior

    1 week ago

    Troy, Michigan, United States Altair Full time

    Transforming the Future with Convergence of Simulation and Data Buyer - Senior Job Summary: Our client in Auburn Hills, MI is looking for a Buyer - Senior. This is a contract position. What You Will Do: Responsible for managing quotations, negotiations and awarding of contracts while ensuring necessary capacity and on-time contract placement. Basics:...

  • Senior Manager, Regulatory Affairs

    1 week ago

    Troy, Michigan, United States Magna Services Full time

    Senior Manager, Regulatory Affairs Job Number: 61508 Group: Magna Corporate Division: Magna Services of America (Troy Office) Job Type: Permanent/Regular Location: Troy, MICHIGAN, US, 48083 Work Style: Job Number: 61508 Group: Magna Corporate Division : Magna Services of America (Troy Office) Job Type: Permanent/Regular Location: TROY Group Description At...

  • Assurance Senior Manager

    1 week ago

    Troy, Michigan, United States Rehmann Full time

    Your passion. Your purpose If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter...