Service Writer

ABOUT US

Bruckner Truck & Equipment is renowned as one of the leading family-owned dealerships specializing in semi trucks in the United States. With a vast presence across various states, we are proud of our team comprising over 1,500 members.

• Bruckners stands out as more than just a parts and truck maintenance hub.
• We play a crucial role in providing essential solutions to transportation services, which form the foundation of our daily lives.
• We actively contribute to the well-being of our local communities.
• Our commitment extends to the welfare of our employees.

CORE VALUES

1. We prioritize Honesty and Integrity in all our dealings.
2. We cherish our workforce and communities.
3. Customer satisfaction remains our primary focus.
4. We are dedicated to going the extra mile to achieve our goals.

WHAT WE PROVIDE

• Competitive Compensation Packages
• Paid Time Off and Holidays
• Comprehensive health, dental, and vision coverage
• Investment in Training & Development opportunities
• Lucrative 401(k) and Profit-Sharing Plan
• Support through the Tuition Assistance Program
• Employee Stock Ownership program for all staff members
• Technician Student Loan Reimbursement Initiative
• Disability and Life Insurance benefits
• Promising Internal Promotion Pathways
• Flexible Spending Account for financial convenience
• Health Club Reimbursement for a balanced lifestyle
• Emphasis on fostering a Family and Team Oriented Setting
• Employee Referral Program to encourage growth
• Engaging Work Assignments that challenge and inspire
• Commitment to maintaining a Drug-free workplace

JOB RESPONSIBILITIES

Welcome and assist customers in initiating the service process. Gather customer requirements and document them accurately for vehicle diagnosis. Ensure clear communication to enable proper vehicle evaluation. Responsible for providing necessary documentation for warranty claims. Record customer requests including payment methods, vehicle pick-up/delivery, and any other essential tasks. Obtain customer approvals, provide estimates, and manage service tickets efficiently.

ADDITIONAL DUTIES

Willingness to undertake miscellaneous tasks pertinent to the business operations.

SPECIAL REQUIREMENTS

• Excellent communication skills essential for positive interactions with customers, vendors, and colleagues.
• This role requires adherence to safety guidelines and pre-employment testing for specific substances.

PHYSICAL DEMANDS

Candidates must pass a physical assessment, including drug screening. Physical requirements include the ability to inspect and diagnose various vehicle issues by examining and climbing onto trucks. Lifting capacities up to 50 pounds are expected.