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Amazon Connect Sales Executive
1 week ago
Position:
Amazon Connect Sales/Pre-Sales Executive/AdvisorLocation: Washington DC- DMV areas resources are preferred(Initially remote)
Duration:
Long Term
As an Amazon Connect Sales/Pre-Sales Executive/Advisor specializing in cloud Contact Center Solutions, you will play a crucial role in understanding our customer's business needs, translating them into technical requirements, and implementing solutions that leverage cloud PBX systems, with a particular emphasis on Amazon Connect
Responsibilities:
- Collaborate with clients to gather and analyze business requirements related to contact centre operations and telephony systems.
- Design and document detailed functional specifications, process flows, and user stories to support the implementation of Amazon Connect.
- Conduct a thorough analysis of existing systems, processes, and data to identify opportunities for improvement and optimization.
- Work closely with cross-functional teams including developers, project managers, and solution architects to ensure successful delivery of solutions.
- Assist with pre-sales activities, including solution demonstrations, proposal development, and presentations to potential clients.
- Continuously monitor and evaluate system performance, identifying areas for enhancement and making recommendations for future enhancements or upgrades.
- Serve as a trusted advisor to clients, offering insights and recommendations to help them achieve their business objectives through the effective use of technology.
Qualifications:
- Bachelor's degree in computer science, Information Systems, Business Administration, or related field.
- Minimum of 3 years of experience in customer-facing role.
- Strong expertise in Amazon Connect, including configuration, integration, and administration
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