Loan Servicing Specialist

2 weeks ago

Hampton, Virginia, United States Old Point Full time
We are looking for talented individuals, passionate about making a positive impact in assisting others, to become part of our team.

Have you ever thought about what it's like to be part of a company consistently recognized as one of the Top Workplaces in Hampton Roads for nine consecutive years? Recently, we proudly received our ninth award. At Old Point, we firmly believe that when individuals feel respected, valued, and included, they are set up for greater success. This belief is a fundamental element of our ongoing achievements.

We are dedicated to fostering an inclusive and fair environment that celebrates diversity and mirrors the communities we serve.

Under general supervision, this role involves handling a diverse range of intricate loan servicing tasks in alignment with regulatory and bank protocols:

  • Boards all consumer, commercial, and mortgage loans on the Bank's loan core.
  • Manages and upkeeps the current loan portfolio, addressing tasks such as loan maintenance, code corrections, reversals, payment reapplications, general ledger account settlements, escrow functions, participation functions, and collateral monitoring.
  • Addresses and resolves internal and external customer inquiries promptly and professionally through the ticketing system and the Contact Center.
  • Provides accurate loan payoff quotes in a timely fashion.
  • Maintains daily and monthly reports diligently.
  • Executes charge-off and non-accrual functions.
  • Collaborates with various internal departments to handle all loan-level exceptions.
  • Conducts tests on system releases for both new and existing functionalities.
  • Participates in relevant projects as necessary.
  • Responsible for understanding and adhering to operational controls, policies, procedures, and processes to ensure compliance with bank regulations and laws.
  • Performs any other duties within the scope of this job classification.

Position Requirements (Knowledge/Skills/Abilities):
  • Proficiency in loan operations, software systems, loan varieties, and loan compliance.
  • Understanding of accounting processes and procedures associated with lending.
  • Familiarity with Loan Servicing regulations and guidelines.
  • Excellent written and verbal communication skills, with the ability to articulate information compellingly.
  • Ability to adapt to technological advancements and integrate them into current and future responsibilities.
  • Skill in recognizing and addressing underlying needs; ensuring follow-up on inquiries, requests, and complaints.
  • Capable of proactively completing tasks, identifying and resolving issues, enhancing processes, products, and services within assigned authority limits.
  • Adept at anticipating, monitoring, and fulfilling customer needs (internally and externally) and responding appropriately.
  • Strong teamwork, effective communication, and positive customer relationships.
  • Ability to prioritize various job duties, meet deadlines, and adjust to shifting priorities.
  • Displays a commitment to achieving a high standard of performance.

Education/Experience:
  • High School diploma or GED.
  • At least one (1) year of experience in loan processing or loan servicing, or a related field.
  • Preferably a minimum of two (2) years of experience in Loan Operations and/or Loan Servicing.
  • Knowledge of Fiserv Signature is a plus.


Physical Requirements:
The demands of this role include sitting, using hands for tasks, talking, standing, walking, reaching, stooping, kneeling, crouching, and occasionally crawling. Visual requirements involve close vision and color recognition.
Working Conditions:
The work environment is office-based and indoors, with a moderate noise level. Reasonable accommodations can be made for the job's physical demands and working conditions to assist individuals with disabilities.
It is worth noting that the statements within this job description are not exhaustive; they highlight key elements essential for job performance.

Note:We are an Equal Opportunity Employer, offering fair chances to Protected Veterans and Individuals with Disabilities. Our company policy prohibits discrimination based on inquiries, discussions, or disclosures related to salary or compensation details.

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