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Sky Club Ambassador

1 month ago

San Francisco, California, United States Delta Air Lines Full time
Sky Club Ambassador - SFO

United States, California, San Francisco

Airport Customer Service

29-May-2024

Ref #: 24876

LinkedIn Tag:
How you can contribute to our success (overview & key responsibilities):
- Be a crucial part of our mission to connect people to places, people to people, and people to opportunities.
Do you excel in hosting and have a strong passion for providing exceptional service?

Responsibilities:
- Warmly greet members by name and assist with check-ins using handheld devices or self-service kiosks.
- Aid members and guests with membership sales, renewals, and ticketing.
- Engage with guests on-site by regularly walking through the Club.
- Proactively address any service issues.
- Maintain a clean and organized club environment throughout the day.
- Demonstrate a leadership mindset in delivering top-notch service.
- Resolve guest concerns and escalate when necessary.
- Effectively handle challenging situations and collaborate with the team and authorities when needed.

Starting pay: $20.72 per hour with regular pay increases over time.

Benefits and Perks to Support Your Growth:
- Competitive salary, profit-sharing program, and performance incentives.
- Generous company contributions to 401(k) up to 9%.
- Paid time off, including vacation, holidays, personal time, and parental leave.
- Comprehensive health benefits and life insurance coverage.

- Support for family care, well-being, and holistic health programs.
- Flight privileges for employees and eligible family members.
- Career development opportunities and global community service engagements.
- Business Resource Groups for inclusion and strategy implementation.
- Recognition programs and access to discounts and voluntary benefits.

Qualifications:
- Prioritization of safety and security.
- Embrace of diversity and different perspectives.
- High school diploma or equivalent.
- Minimum 2 years of customer-facing experience.
- Proficiency in English and strong communication skills.
- Basic digital literacy and problem-solving abilities.
- Flexibility to work varying shifts.

Preferred Qualifications:
- Previous ticketing experience.

Delta Air Lines, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities. To request accommodation, please refer to our provided channels.

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