Medical Assistant Lead

1 week ago

Chicago, Illinois, United States Rush Hospital Full time

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: IM Pulmonary - Clinic

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift:
Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Summary:
The Medical Assistant Lead is responsible for the daily management and direct supervision of clinic staff.

The Medical Assistant Lead (MA) is responsible for assisting physicians, mid-level practitioners, and registered nurses with the evaluation, management, and treatment of patients in an ambulatory care setting.

The MA assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing.

In addition, the MA will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician.

Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:

  • Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, or NHA (includes principles and techniques of injections and medication administration)
  • Current CPR certification
  • High school diploma/GED required.

Preferred Job Qualifications:

  • Graduate of an accredited Medical Assistant program
  • One year of clinical experience
  • Phlebotomy experience
  • Epic Ambulatory experience

Competencies:

  • Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
  • Proactively resolves conflict to improve team relationships in support of a healthy work environment
  • Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
  • Provides leadership consistent with Rush Missions and Values
  • Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

Responsibilities:

  • Participates in recruitment efforts with interviewing, and hiring direct reports.
  • Coordinates onboarding and off-boarding of clinic staff.
  • Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
  • Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
  • Provides training and mentorship to direct reports
  • Provides education to staff in the clinic.
  • Conducts annual performance reviews in conjunction with manager.
  • Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
  • Ensures compliance with accreditation and regulatory bodies within area of responsibility.
  • Coordinates and maintains organized patient flow.
  • Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
  • Prepares patient for exam based on reason for visit.
  • Prepares and supports patient and assists provider with procedures.
  • Reviews appointment schedules and ensures all patient charts are available for the visit.
  • Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
  • Performs basic lab and testing procedures according to standards.
  • Performs phlebotomy and EKGs.
  • Administers immunizations as ordered by the physician.
  • Administers RUMG-approved intramuscular or subcutaneous medications after competency has been assessed, verified, and documented.
  • Performs Tuberculin skin testing upon order of the physician.
  • Demonstrates appropriate population-specific techniques with patients.
  • Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
  • Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
  • Calls patients regarding test results and medical instruction under the direction of a physician.
  • Calls in medical refills under the direction of a physician or protocol.
  • Documents patient care information in the outpatient medical record according to standards.
  • Assists with scheduling of patient tests, procedures, and follow-up appointments.
  • Assists in the care, cleaning, and sterilization of equipment and instruments.
  • Maintains the inventory of medical and linen supplies.
  • Maintains quality control for equipment.
  • Provides cross-coverage to other clinical areas as assigned.
  • Participates in quality improvement projects.
  • Maintains compliance with the Joint Commission standards and other regulatory bodies.
  • Other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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