Desktop Support Specialist

7 days ago


Jacksonville, Florida, United States Teceze Full time

Company Details:

Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents.

Our Main Goal in this Role

Desktop Technician will provide day to day localemote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)

The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

What You Will Be Doing

  • first/second level contact and problem resolution for customer issues.
  • with Third Party Vendors to remediate complex AV issues as needed.
  • timely communication on issue status and resolution.
  • ticket updates for all reported incidents.
  • upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
  • upgrade, support and troubleshoot for end-user equipment.
  • remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
  • diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
  • position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

  • Minimum of 1-3 years of IT experience.
  • Experience of support end-user devices in an enterprise desktop environment.
  • Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
  • Mobile device management including IOS and Android devices, enterprise encryption solutions
  • Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Basic Networking Skills
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Local language is mandatory, plus good command of English


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