Security Officer Intern

** Security Officer Intern - Spring 2022 RISE Program**

**Job Category****:** Resort Operations **Requisition Number****:** FOODB006441 Showing 1 location **Job Details**

**Description**

To prepare and develop tomorrows leaders, the **Resort Industry Student Experience Program (RISE)** provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

Internships are approximately three (3) to six (6) months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.

**POSITION DESCRIPTION**

**All RISE** Internship roles will consist of hands on work, observations, development, training, feedback and evaluations. Those participating in RISE Internship Program will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others. Resort Operations will be an experience working in a variety of areas which relate to Guest Engagement, Guest Services, and Facilities Operations. These functions may include, but are not limited to: Recreation, Aqua, Activities, and Food & Beverage operations, Retail, Front Desk, Concierge, Security, Laundry, Warehouse, Housekeeping, Maintenance, etc.

**The** **Security Officer Intern** will be responsible for ensuring the safety and security of guests and employees, protecting Orange Lakes assets, and to maximize the amount of safety and security provided for guests and employees, while serving as a deterrent to crime and violations of company policy. Security officers serve as first responder to any guest of employee injury and/or accident, and play an integral role in curtailing workplace injuries.

**ESSENTIAL DUTIES AND TASKS**

1. Be an ambassador of good will and provide outstanding guest service to all visitors and employees of the resort. Greet guests warmly, offer advice and guidance regarding the resort. Security guards will often assist with lockouts, malfunctioning key, and other operational issues. Additionally, security guards will ensure all guests (be they owners, overnight, recreational or business related) receive directions on how to reach their intended destinations.

2. Act as first responder to all guest and employee accidents and injuries on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries, assist with the drug and alcohol testing of employees when appropriate.

3. Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards manmade, technological or natural as outlined in the department emergency response procedures.

4. Input and maintain necessary computer files including security reports using reporting software.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

5. Field all security calls and dispatch accordingly. Liaise with emergency services when appropriate. Escalate issues in a timely and professional manner to the relevant Director of Vice President.

**EDUCATION and/or EXPERIENCE**

Student pursuing a degree in Hospitality Management, Food Service Management, Communications, Business, Event Management, Recreation and Sports Management, or any other relevant area of study

Experience working in hospitality, food & beverage, hotel operations or related area is a plus

Strong organizational skills

Ability to do research, gather content and organize information

Proficiency in prioritizing and organizing assignments

Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects

Excellent verbal and written communication skills

Strong interpersonal skills, work ethic, and professional demeanor

Demonstrated commitment to customer service

Able to demonstrate flexibility and adaptability in the workplace

Ability to collaborate with a diverse population

Able to demonstrate a positive attitude

Effectively communicate in English bilingual is a plus

**QUALIFICATIONS**

Enrolled in college/university courses or has graduated within the last six months

Preferred GPA of 3.0 or higher and be in current good standing with the college/university

Must be able to secure housing in the location of the internship for the duration of the internship. Some but not all resorts, will be able to provide housing options.

Must be able to pass a background check.

Must be able to complete entire program without interruptions.

Have a guest focused posture and attitude.

Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.

Good oral and written communication skills.

Ability to work under pressure.

Possess a positive attitude with a mature demeanor.

Initiative and drive to maintain resort and Security Services department standards.

Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.

Strong knowledge of standard safety protocols

Must be at least 21 years of age with a valid drivers license, and minimum of 4 years of driving experience.

Good driving record Must pass Motor Vehicle Check:

**INTERNATIONAL STUDENTS**

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.

**PHYSICAL DEMANDS**

While performing the duties of this job the employee will be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, operate hand tools (may include operating industrial machinery), and motor vehicles. Must be able to lift between thirty to fifty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

**WORKING CONDITIONS/ENVIRONMENT**

The majority of work will be performed in a non-climate-controlled environment, will be exposed to severe inclement weather and varying degrees of extreme temperature. Will be exposed to various industrial chemicals, cleaning agents, etc. Will be exposed to strong odors and loud noise levels.

**WORK SCHEDULE/HOURS**

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.

INDRO

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Required**

High School Diploma or better.

Some College-no graduation/diploma or better.

**Experience**