Senior Customer Service Representative

4 weeks ago


Skaneateles, New York, United States Cynet Systems Full time
Job Description:

Pay Range $22hr - $25hr

Responsibilities:
  • Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
  • Coordinate the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process.
  • Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships.
  • Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders.
  • Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
  • Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders.
  • Develop and foster relationships with supply chain, engineering, account managers and channel partners.
  • Utilize to communicate with customers and create accounts/contacts
  • Ensure adherence to all Client compliance issues related to Know candidate Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethic.
  • Maintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions
  • Required Qualifications.
  • ssociates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services).
Preferred Qualifications:
  • Bachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering.
  • 5+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting.
  • Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's.
  • Prior experience utilizing SAP for quotation/order creation, invoicing, or material management.
  • Experience using or Deal Machine for case management activities
  • bility to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable.
  • Fluency in Spanish or Portuguese languages a plus.
  • Skill & expertise in customer interaction and pro-active issue resolution.
  • Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports.
  • Knowledge of Waygate Technologies products and services, or previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory.


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