Technology Delivery Engagement Lead

2 weeks ago


Washington, United States Steel Point Solutions LLC Full time
Job Description

Job Description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company.

Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises.

We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success.

Leveraging these resources, we strive daily to lead the industry in program management and service delivery.

Job Title:
Technology Delivery Engagement Lead

Embark on a journey of technological innovation and organizational excellence as you assume the pivotal role of overseeing transformative initiatives within the IRS OCIO.

Your mandate will extend from meticulous performance tracking to the facilitation of enhanced service delivery, underpinned by a wealth of experience in technology consulting and a steadfast commitment to driving tangible results.

Join us in shaping the future trajectory of IRS operations with precision, professionalism, and purpose.

Responsibilities:


Oversee IRS OCIO Performance Tracking, including Key Performance Indicators (KPIs) and Engagement Sustainment Support to ensure alignment with organizational objectives.

Provide Human-centered Infrastructure Management Tracking and Engagement Support to enhance operational efficiency and user experience.
Facilitate Enhanced Service Delivery Tracking and Engagement Support to optimize service quality and delivery.
Strengthen business relationships through Organizational Behavior initiatives aimed at fostering collaboration and communication.
Supervise Advanced Data Analytics Support, including Dashboard development and management across Discovery, Analysis, and Implementation phases.
Lead IRS OCIO Implementation Support initiatives to ensure seamless integration and alignment with strategic goals.
Provide Human-Centered Infrastructure Implementation Support to optimize infrastructure performance and reliability.
Facilitate Enhanced Service Delivery Implementation Support to ensure the successful deployment and adoption of service enhancements.
Drive Organizational Behavior initiatives to strengthen business relationships and promote a positive organizational culture.

Experience:
Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of experience in technology consulting or related roles, with a proven track record of leading transformative initiatives.
Hands-on experience with performance tracking, engagement support, and implementation activities.
Proficiency in data analytics, dashboard development, and project management.
Strong interpersonal and communication skills, with the ability to collaborate effectively across teams.

Qualifications:
Leadership experience in technology consulting or related fields, with a focus on driving organizational change and performance improvement.
In-depth knowledge of performance tracking methodologies, engagement support strategies, and implementation best practices.
Strong project management skills, with the ability to oversee multiple initiatives simultaneously.
Ability to thrive in a dynamic environment and adapt to changing priorities.
Excellent problem-solving skills and attention to detail.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply.

To determine whether you reside in a HUBZone, visit:

Steel Point Solutions, LLC is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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