Sales Associate

2 weeks ago

San Jose, California, United States Design Within Reach Full time

Sales Associate - Full Time
at Design Within Reach

San Jose, CA

Performance Specialist (Sales Associate) - Herman Miller
As a Herman Miller Task Store Performance Specialist, you will provide guidance and education through a demonstration journey. With the primary goal of guiding our clients to the products that will assist with their wellness journey. Finding the right fit and function for our client is our Service Mission.

As an industry leader for over 100 years in office furnishings and iconic home, Herman Miller remains committed to innovation and ergonomic design.

The Herman Miller Task Stores will continue and expand upon this pursuit.

Our products are the work of craftsman and artisans who share our commitment of purposeful, authentic design and uncompromising quality and fit.

The Performance Specialist is responsible for being an authority on our Herman Miller products and conveying the full assortment and benefits.

You will provide an exceptional customer experience that is in alignment with the Herman Miller core values.

It will be your responsibility as a brand ambassador, to deliver the Herman Miller Client Experience:
demonstrations, quoting, and sales generation. You will be expected to achieve your personal and team sales goals. You will report into the General Manager.

What youll do:
Demonstrate, Educate clients, offer
Fit solutions, and build relationships every day as you...

  • Create an authentic educational client experience as you guide clients on their wellness journey. Deliver outstanding customer service, product knowledge and engagement fostering a team dynamic.
  • Convey an enthusiasm and passion for the philosophy and values of Herman Miller, our products, and our history.
  • Become an expert on Herman Miller products, ergonomics, features, and benefits of Herman Miller products through regular trainings and self-guided study.
  • Work together with fellow employees to create a positive, team-oriented atmosphere and a friendly retail environment.
  • Engage with customers in a courteous and knowledgeable manner, exceeding customer expectations .Bring the energy required for a high traffic demonstration environment
  • Prospect for new business by reaching out to new customers, growing existing customers, and developing A&D relationships; build a customer base.
  • Address customer needs in a timely and appropriate manner.
  • Keep in touch and follow up with interested customers/Follow-up all open quotes
  • Suggest solutions or items to customers, based on customer needs and our Herman Miller Fit models
  • Process transactions and sales orders according to company policy.
  • Communicate constructively and courteously with corporate offices when resolving customer issues.
  • Field customer phone inquiries, while providing top-tier customer service.
  • Ensure that visual and experiential standards are always met.
  • Support basic maintenance of the store, including assisting in floor and fixture changes.
  • Assist in coordinating in-shop events, as necessary.
Additional non-selling tasks may be assigned when necessary, including but not limited to:

  • Ordering, organizing and maintaining fabric swatch samples
  • Ordering of supplies
  • Maintain inventory of marketing collateral
  • Additional daily visual responsibilities
  • Receive and respond to daily deliveries
  • Cleaning and sanitizing of hard surfaces of the interior and exterior as needed.
This might be you if have the following skills and abilities...

  • A desire to master Herman Miller's workspace and gaming technology
  • It must be your intent to enhance people's lives through Herman Miller comfort and product capabilities
  • 2-3 years of retail sales experience or customer success experience
  • High energy and personal engagement skills
  • Eagerness to work in a high traffic environment while maintaining excitement with every product demonstration
  • Experience with a POS system and proficiency with MS Office software, web navigation and 3D rendering programs
  • Able to routinely move objects weighing over 20 pounds and to understand safety requirements
  • Schedule flexibility to meet the demands of our clients and promotions, which requires working on weekends and holidays, and one hour before and after operating hours

As a Full Time Performance Specialist, you'll be eligible for Herman Miller's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, 401k and more.


Herman Miller provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely
voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Gender
Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status
Form CC-305
OMB Control Number
Expires 05/31/2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Because a person may become disabled at any time, we ask all of our employees to update their info

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