Customer Service, Logistics,

1 week ago

Raleigh, North Carolina, United States JTI Inc Full time
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Title:
Customer Service, Logistics, & Demand Planning Mgr

Job ID:

93727

Country:

USA

Professional area:
Supply Chain

Contract type:
Permanent

Professional level:
Graduates

Description:
Were JTI, Japan Tobacco International and

we believe in freedom . We think that the possibilities are limitless when youre free to choose. In fact, weve spent the last 20 years innovating, creating new and better products for our

consumers to choose from . Its how weve grown to be present in 130 countries.
But our business isnt just business. Our business is our people. Their talent. Their potential. We believe

when theyre free

to be themselves, grow, travel and develop,

amazing things can happen for our business .
Thats why our employees, from around the world, choose to be a part of JTI.

It is why 80% of employees feel happy working at JTI. And why weve been awarded

Global Top Employer status, ten years running .
So when youre ready to choose a career youll love, in a company youll love, feel free to #JoinTheIdea.

Learn more:

Department:
Supply Chain & Logistics

Location:
Raleigh, North Carolina

Reporting to:
Sales Director
USA

Role:
Permanent

Customer Service, Logistics & Demand Planning Manager

About the Role
The primary purpose of this position is to manage the customer service and last mile logistics

operations, to ensure customer orders are processed and delivered accurately and efficiently in a professional manner without delay and/or interruption.

As the first line of JT Internationals working relationship with customers and last mile logistics partners, the Customer Service operation is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers and key suppliers, with a focus on our strategic last mile shipping partners.

Oversee Demand Planners and partner with sales, marketing, and finance departments to establish effective & efficient demand planning processes and forecast modeling.

Partner & liaise with factories (internal and third party) and relevant JTI group functions across all three product categories.

What you will do

Manage all aspects of the customer service function and the role of the Customer Service Associates to ensure the correct input of orders, the timely shipping and delivery of RMC, & RRP products from each JTI
USAwarehouse locations.

Manage the role of the Demand Planners to ensure timely and accurate communication of rolling demand plans to the respective factories to maintain a balanced inventory adequate to meet JTI
USAcurrent and future sales needs.

Work with Customer Care Lead to ensure any issues highlighted by end users are dealt with effectively and in a timely fashion.

Identify issues, resolve problems and recommend & implement process improvements to ensure consistent, high-quality service to customers is maintained and opportunities for efficiencies are pursued.

Collaborate with
USAWarehouse Manager, and 3rd party logistics providers to ensure delivery details are properly maintained and communicated.

Resolve invoicing & delivery issues (i.e., discrepancies, variances, late/incorrect deliveries) by working cooperatively with other internal departments including Finance, Accounting, IT and Sales Dept as well as external logistics partners (e.g.

Old Dominion, GXO)
Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent.
Who We Are Looking For
A dynamic, passionate, and result-oriented person, with:
BA/BS Degree required
5-7 years experience of working in Customer Service/ Logistics function of National or International company. Experience in FMCG or pharmaceutical industries is strongly

preferred
Proficiency in English with excellent written and oral communication skills
Proficient knowledge of computers and database software. Knowledge & Experience

of SAP Required including O2C / IM / APO. MS Excel & MS Word experience required
In-depth knowledge of forecasting & logistics and distribution & warehousing management. Supply chain process knowledge
Strong People Management experience
Good problem solving and negotiation skills
Focus on high results. Constant striving for maximum accuracy

What We Offer

In JTI USA, we are proud to be recognized as Top Employer and awarded the Global Equality Standards certificate as we continue our dedication to equal pay and equal opportunities.

Our culture is what makes JTI
USAa fun and exciting environment to work in.

We value integrity, trust, empowerment, and freedom - freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.

We ask for accountability, ownership, results, and collaboration.
And we care for our people's well-being - In addition to the salary, you might want to enjoy the following:
Annual Performance based Bonus
Employee Stock Purchase Plan
Personal Development
Medical/ Dental & Vision Plan for employee & family members.
Life insurance
Matching 401(K)
Paid Time Off (PTO)
Paid Family Leave of 20 Weeks
Short-Term & Long-Term Disability
Education/ Tuition Assistance
Flexible Dress Code
Hybrid Work Setup
Snacks & Drinks
Office Parties
Volunteering Activities
Employee Assistance Program - counseling, for employees & family members.
In addition to other perks & benefits (i.e. fitness/ wellbeing activities, employee discounts, service awards, recognition program, etc.)
Thank you very much for your interest in the role. You are welcome to apply

18 May 2024

Job Segment:
Logistics, Demand Planner, Supply Chain, Pharmaceutical Sales, Operations, Customer Service, Sales
Provider
Description
Enabled
SAP as service provider
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

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