Segment Strategy Manager- Government, Americas

**Career Area:**

Sales

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**WE BUILD WHAT MATTERS**

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters The Caterpillar Oil & Gas and Marine Division (COGMD) consists of a worldwide team helping to power the global energy industry as well as provide power and propulsion on the water.

**About Caterpillar Marine**

You will be joining a high-performing team thats paving the way to trim product and aftermarket growth for Caterpillar Marine, with Cat dealers. When our customers win, we win. Complete reman engines and service solutions improve uptime and reliability and reduce customer total cost of operation and make it easy to do business with Caterpillar and Cat dealers. In this role, you will have the opportunity to work directly with Cat dealers, customers, industry partners and the Caterpillar Marine and Cat Defense team to create the best possible customer experience. The culture at Caterpillar is collaborative with very clear standards and values that we will never compromise on. We have a global team for a global business that is very focused on the best outcomes for our customers.

The Caterpillar Oil, Gas, and Marine Division currently has an exciting opportunity for a Segment Strategy Manager- Government, Americas located in Houston, Texas. The Segment Strategy Manager- Government, Americas works closely with Caterpillar Defense to ensure an efficient and successful sales process with EP 6:13 US Government customers from Business Development to the RFI stage, including services solutions for unmatched uptime and mission readiness. The incumbent will be responsible for identifying account(s), assimilate market requirements, market trends, customer data and formulate, document, and implement creative short and long-term plans (account strategy) to guide the respective Key Account Manager.

**Job Duties/Responsibilities include, but are not limited to:**

+ Serves as a recognized expert in the Marine Defense industry in Canada and LATAM.

+ Collect voice of the customer and business and influence the product and services strategy, as well the prime and aftermarket sales strategies.

+ Support and track of the agreed KPIs with the Caterpillar Defense team.

+ Support global FMS (US Government Foreign Military Sales) business.

+ Responsible for the execution of the Governmental Segment strategy through a cross-functional team.

+ Identify Governmental accounts and review the account strategies to ensure that they reflect the holistic view of the business.

+ Deliver input into long term forecast, PINS targets for the company products and services solutions in the Governmental segment or market.

**Skills** **Sets:**

+ **Customer Focus: Working Knowledge** of the values and practices of Governmental and Militarycustomers as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

+ Communicates the importance of customer needs/expectations and commits to resolving them.

+ Researches and verifies customer needs and expectations.

+ Solicits customer satisfaction feedback and acts on improvement opportunities.

+ Helps link organizational objectives to customer needs and expectations.

+ Meets regularly with customers to understand their wants, needs and expectations.

+ **Industry Knowledge: Extensive Knowledge** trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

+ Educates others on own organization in terms of the Defense and Governmental Segment - its market position, critical products, and compliance requirements, etc.

+ Ability to work in a cross organizational matrix organization.

+ Compares and contrasts the latest developments and emerging issues in the industry.

+ Raises coworkers' awareness of industry standards, practices, and guidelines.

+ Assesses how regulatory, compliance and reporting requirements apply to own organization.

+ Explains the development of industry segments - trends, consequences, key issues.

+ Discusses industry-specific cycles and associated considerations.

+ **Effective Communications: Working Understanding** of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

+ Delivers helpful feedback that focuses on behaviors without offending the recipient.

+ Listens to feedback without defensiveness and uses it for own communication effectiveness.

+ Makes oral presentations and writes reports needed for own work.

+ Avoids technical jargon when inappropriate.

+ Looks for and considers non-verbal cues from individuals and groups.

+ **Relationship Management: Working Knowledge** of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

+ Provides prompt and effective responses to client requests and interactions.

+ Monitors client satisfaction levels on a regular basis.

+ Alerts own team to problems in client satisfaction.

+ Differentiates the roles and responsibilities in a business relationship.

+ Works with clients to address critical issues and resolve major problems.

+ **Business Development: Basic Knowledge** of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

+ Describes the main technologies and tools used in similar or competing products or services.

+ Identifies industry groups that would benefit from the organization's products and services.

+ Identifies potential markets for the organization's products or services.

+ Assesses the key components of an organization's business development plan.

**What You Will Get:**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

+ Competitive salary and annual bonus program

+ Medical, dental, and vision coverage?

+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)?

+ Company-matched 401(k) plan

+ Health savings account (HSA)?

+ Flexible spending accounts (FSAs)?

+ Short and long-term disability coverage?

+ Life Insurance?

+ Paid parental leave?

+ Healthy Lifestyle Programs?

+ Employee Assistance Programs?

+ Voluntary Benefits (Ex. Accident, Identity Theft Protection)

At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the best team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

U.S. law prohibits the release of U.S. controlled technology and technical data to certain persons without authorization. This position involves items or information which is subject to the International Traffic in Arms Regulations (ITAR), controlled for national security or other reasons under the Export Administration Regulations (EAR), and involves work subject to the requirements of Naval Nuclear Propulsion Information (NNPI). Therefore, in order to satisfy the requirements for this position, the successful applicant must be a U.S. citizen; not hold dual citizenship with another county; and present evidence of their citizenship.

**This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.**

**As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at** **** **#LI**

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

**Posting Dates:**

June 6, June 20, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community ) .

Theres more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employees contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar weve built.