Asst Service Mgr

1 week ago

Conroe, Texas, United States H-E-B Full time
Job Description

Responsibilities of this position include leading the successful operation of the Central Checkout department.

This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.


RESPONSIBILITIES OF THE POSITION:

  • Role model Superior Customer Service.
  • Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
  • Assist in maintaining company sanitation standards.
  • Monitor and manage potential shrink.
  • Ensures Standard Operating Procedure compliance in the service department.
  • Monitor, enforce and role model company dresscode standards.
  • Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
  • Monitor frontend activity to expedite Customer throughput by directing Customer traffic.
  • Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
  • Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
  • Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
  • Encourage and champion frontend selling activities.
  • Recognize Partners and celebrate success.
  • Convey appropriate sense of urgency in dealing with Partner and Customer issues
  • Oversee the ordering of products to ensure 100% instock conditions and inventory control.

Requirements:

  • Eighteen (18) years of age or older
  • Must have completed Regional Service training and approved by the Regional Merchant
  • Advanced understanding of checkout procedures
  • Demonstrated leadership ability
  • Demonstrated commitment to excellence in customer service
  • Exhibits high level of performance
  • Have the ability to speak or communicate effectively to coworkers, supervisors and customers
  • Demonstrates strong conflict resolution skills
  • Effective oral and written skills
  • Possesses understanding of basic math concepts
  • Possesses ability to make logical decisions
  • Ability to delegate, organize and plan effectively
  • Ability to handle stressful situations
  • Excellent customer service skills
  • Proficiency on HEB systems preferred
  • Excellent communication and organization skills
  • Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
  • Maintain sanitation standards throughout the work area
  • Ability to work a flexible schedule, including opening, closing, and weekend shifts. Physical

Requirements:

  • Maintain a high level of productivity and efficiency standards.
  • Standing (for max. of 3hrs).
  • Lift and carry moderately heavy loads;
  • Bend, reach, squat, push and pull122007

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