Emergency Housing Case Manager

2 weeks ago

Rochester, New York, United States YWCA Rochester Full time
PURPOSE

Provide case management to women and families in emergency housing.

Job Duties
  • Provide case management services and case coordination to Emergency Housing residents.
  • Conduct initial orientation and exit interviews, and provide assistance with shelter, basic needs information and referrals to women needing short/long term housing.
  • Conduct safety checks periodically
  • Assist women in developing/identifying/evaluating and revising a service plan, milestones and short and long-term goals.
  • Assisting the day shift with follow-ups and outcomes of each resident.
  • Maintain and distribute supply of bus tokens, food, personal hygiene items and keys.
  • Demonstrates understanding of and sensitivity to cultural differences.
  • Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
  • Perform other duties as requested.
RELEVANT BACKGROUND

Experience and Education Qualifications
  • Two (2) years experience in case management and/or crisis intervention counseling.
  • Associate Degree in Social Work, Psychology or Human Services preferred.
Core Competencies
  • Teamwork
  • Accountability
  • Mission Focus
  • Diversity/Diverse Perspectives
  • Commitment to Excellence
  • Flexibility/Adaptability
Functional Competencies
  • Builds Strong Client Relationships
  • Builds Collaborative Networks
  • Crisis/Conflict Resolution
  • Listening/Understanding & Responding
  • Concern for Order & Quality
  • Manages Oneself & Practices Wellness
Knowledge. Skills and Abilities
  • Knowledge of community services.
  • Bilingual in Spanish a plus.
At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone's place.

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