Sales Support Specialist, Grand Rapids, MI or Dallas, TX

2 weeks ago

Dallas, Texas, United States SitelogIQ Full time
Job DescriptionJob Description

SitelogIQ is a world-class team making a large-scale impact on the efficiency and sustainability of the places we live, work, shop, and heal.

SitelogIQ delivers turnkey energy efficiency and property improvement programs that transform built environments and breathe life into the sustainability, financial, and resiliency goals of real estate teams and corporations across the U.S. Our mission is to make buildings better while making it easy for our clients to accelerate their impact.

Job Summary

Our Sales Support Specialist will work in our Grand Rapids, MI or Dallas, TX locations to support our C&I Division. This role will collaborate with our sales team members to provide essential support, enhancing the success of our sales team and organization as a whole. The contributions of this role will enable SitelogIQ C&I to achieve sales targets by helping to plan initiatives, influence client decision making, maintain progress related communication, and drive issues to resolution.

Our ideal candidate will be thorough, highly organized, results oriented, able to meet deadlines, and will ensure that our team and clients are well informed.

This role will assist the cultivation of meaningful, long-term, trust-based relationships with key clientele, as well as support in course correcting inevitable variables that appear throughout project timelines, providing clients with security in the midst of complex projects.

If you enjoy focusing on the client experience and have a history as a successful customer success associate, inside sales representative, administrative assistant, or similar role we invite you to apply for this position

Responsibilities/duties

  • Support the sales team's development of client relationships and manage customer satisfaction by acting as a trusted support resource for client communications, proposals, and service delivery
  • Collect client specific data to craft metrics or support sales team (property attributes, utility bills, etc.)
  • Gather and analyze data about individual projects for the clients served by the Account/Program Executives you support.
  • Coordinate proposal delivery by submitting detailed development requests, tracking progress and deadlines, and assisting with quality control reviews
  • Support project execution by ensuring colleagues are aware of client expectations and keeping clients informed of progress/issues/resolutions
  • Support timeline planning, issue / action item tracking, and progress reporting
  • Prepare client-facing communications and deliverables, e.g. presentations, meeting recaps, and status reports
  • Host or support Program Executives in client meetings (virtual and in-person)
  • Managing the updates for CRM, Smartsheet, and other tracking tools in real time
  • Allocate time to learning and development to grow your solutions knowledge

Qualifications

  • 2 years prior experience in a business support function, preferably Customer Success, Inside Sales, Sales Support, or Administrative support
  • Ability to operate from a "service mindset" with all clients and internal teammates
  • Associates degree or higher is preferred

Additional Skills & Abilities

  • Personable, relatable, and able to maintain relationships with clients and colleagues
  • Demonstrated history of being highly organized and detail-oriented
  • Aptitude for quickly learning processes and technical concepts
  • Proficient in Microsoft Office (especially use of spreadsheets)
  • Committed team player willing to contribute where needed
  • Proactive and frequent communicator with excellent written and verbal skills

No agencies please

Benefits

We offer a highly competitive salary, and comprehensive benefits, including:

  • Medical, dental, and vision insurance
  • Disability and life insurance
  • 401K
  • Flex time off and 12 paid holidays
  • Tuition reimbursement
  • Opportunities to drive our DE&I efforts and join our affinity groups, Veterans and Allies Leadership Organization (VALOR) or Women Inspiring & Strengthening Everyone (WISE)
  • Opportunities to give back to our local communities through organized events

More About SitelogIQ

  • At SitelogIQ, we're focused on creating a great environment for our team first so that it is more energizing and rewarding to focus on creating a great customer experience. That's what we call a win-win.
  • We partner with clients in K-12, higher ed, government, healthcare, multifamily housing, and industry to optimize energy efficiencies, improve indoor air quality, remodel and build buildings, and improve the customer experience. Our mission is to "Make Buildings Better." With offices across the country, it's rewarding to make a difference in the communities where our teammates live and work.

SitelogIQ is an Equal Opportunity Employer and participates in E-Verify.

Benefits

We offer a highly competitive salary, and comprehensive benefits, including:

  • Medical, dental, and vision insurance
  • Disability and life insurance
  • 401K
  • Flex time off and 12 paid holidays
  • Tuition reimbursement
  • Opportunities to drive our DE&I efforts and join our affinity groups, Veterans and Allies Leadership Organization (VALOR) or Women Inspiring & Strengthening Everyone (WISE)
  • Opportunities to give back to our local communities through organized events

More About SitelogIQ

  • At SitelogIQ, we're focused on creating a great environment for our team first so that it is more energizing and rewarding to focus on creating a great customer experience. That's what we call a win-win.
  • We partner with clients in K-12, higher ed, government, healthcare, multifamily housing, and industry to optimize energy efficiencies, improve indoor air quality, remodel and build buildings, and improve the customer experience. Our mission is to "Make Buildings Better." With offices across the country, it's rewarding to make a difference in the communities where our teammates live and work.

SitelogIQ is an Equal Opportunity Employer and participates in E-Verify.

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