Customer Service Representative, Bossier City, LA

2 weeks ago

Bossier City, Louisiana, United States GDIT Full time
Job Description:

Customer Service Representative I

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Bossier City, LA.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

  • Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers
  • Assist customers by researching issues, exploring answers, and providing information and alternative solutions
  • Place outbound customer service or customer satisfaction calls, as required by client
  • Complete call guides; gather and verify required information
  • Attend telephone skills and program information training sessions; adhere to established levels of service
  • Adhere to established customer service and documentation standards within required time frames
  • Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Perform clerical or administrative duties as assigned

As a well-qualified candidate for this role, YOU MUST have:

  • A high school diploma or G.E.D.
  • 1 or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology
  • An ability and willingness to work and train onsite as required
  • Access to high speed wired internet connection
  • Access to a quiet work environment free from distractions
  • An ability to pass a criminal background check, drug screening, and credit check
  • Louisiana residency living within a reasonable driving distance within (approximately 60 miles) of our Bossier City, LA

Even BETTER if YOU have:

  • 1 or more years of call center experience (HIGHLY preferred)
  • Demonstrated experience working with desktop/laptop setup and basic software installation
  • Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
  • Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
  • An ability to work independently with limited supervision

Work Environment:

  • Hybrid
  • Hours of operation are : 24/7
  • Potential work schedule: 11:30 am - 7:00 pm CST, M-F (Schedule subject to change at any time)
  • Must be able to working first 90 days without absences

WHAT GDIT CAN OFFER YOU:

  • Competitive pay plus benefits
  • A hybrid work environment with opportunities to work from the comfort of your own home
  • An opportunity to support a large government contract that aids citizens and businesses alike

​Applying for a career in GDIT's Engagement Center is as easy as To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

#EPCSR #ITCContactCenter #HHSPSCEG

The likely hourly rate for this position is between $ $20.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA KY Barbourville

  • Retail Sales Consultant Bossier City, LA

    2 weeks ago

    Bossier City, Louisiana, United States Adecco US, Inc. Full time

    Adecco has a direct hire opportunity for a **Retail Sales Consultant** position in **Bossier City, LA.** We are looking for friendly, reliable, responsible individuals to work in a fast-paced environment in a dynamic space with one-on-one customer contact. A background in the hospitality industry is a plus. **Salary: $15/HR + Uncapped Commission** CLICK HERE...

  • Emergency Medicine Full-Time position in Bossier City, Louisiana

    4 weeks ago

    Bossier City, Louisiana, United States SCP Health Full time

    SCP Health is a physician-led team of clinical and operational experts, collectively passionate about revitalizing health care. We craft and utilize proven models of care, proprietary technology, and data-driven insights to accelerate progress in care delivery across health care organizations. Our clinical offerings currently span the entire continuum of...

  • Family Practice Full-Time position in Bossier City, Louisiana

    4 weeks ago

    Bossier City, Louisiana, United States Christus Health Full time

    Description CHRISTUS Health is seeking a board certified or board eligible Family Medicine or Internal Medicine Physician to join an outstanding team located at our CHRISTUS Primary Care South Bossier Clinic at 1701 Jimmie Davis Hwy, Suite 200 Bossier City, LA 71112.$125K Retention Bonuses Available for PhysiciansAbout the Clinic: Shift/Schedule - M-F...

  • Emergency Medicine Locum Tenens position in Bossier City, Louisiana

    4 weeks ago

    Bossier City, Louisiana, United States Aya Locums Full time

    Aya Locums is seeking a Residency Trained, Board-Certified Emergency Medicine Physician (ABEM, ABOEM, ABFM or ABOFM) to assist with an ongoing Locums Emergency Medicine coverage need in Bossier City, LA. Please review the details below.​- Board Certified Emergency Medicine or Family Medicine- Annual Volume 19K- PA/NP scheduled 10 am-10 pm- Lower volume,...

  • Audiologist or Hearing Aid Specialist for Booming Bossier City

    3 months ago

    Bossier City, Louisiana, United States Hearing Healthcare Recruiters Full time

    HEARING HEALTHCARE RECRUITERS is proud to present this opportunity in the beautiful state of LouisianaWhether you're a young professional or have a family, Bossier City is a great place to b

  • Part-Time Professional Instructor

    2 weeks ago

    Bossier City, Louisiana, United States Louisiana Department of State Civil Service Full time

    Part-Time Professional Instructor - Workforce SolutionsPrint )ApplyPart-Time Professional Instructor - Workforce SolutionsSalarySee Position DescriptionLocationBossier City, LAJob TypeUnclassifiedJob NumberBPCC-PT-156DepartmentBossier Community CollegeOpening Date07/01/2022Closing DateContinuous Description Benefits Questions Supplemental Information*This...

  • Service and Repair Shop Coordinator

    2 weeks ago

    Bossier City, Louisiana, United States A G I Industries Full time

    : We would be thrilled to have you join the AGI Industries, Inc employee-owned team as a Service and Repair Shop Coordinator in our Bossier City, Louisiana branch This is a full-time, hourly positionCompany Overview:AGI Industries is an employee-owned (ESOP) industrial fluid handling distributor, system packager, and specialty valve manufacturer that has...

  • Audiologist or Hearing Instrument Specialist Wanted

    3 months ago

    Bossier City, Louisiana, United States Hearing Healthcare Recruiters Full time

    HEARING HEALTHCARE RECRUITERS is proud to present this opportunity in the beautiful state of LouisianaWe are seeking an Audiologist or a Hearing Aid Specialist in the Bossier City, LA area who i

  • Bilingual Patient Services Representative II

    2 weeks ago

    Bossier City, Louisiana, United States David Raines Community Health Centers Full time

    David Raines Community Health Centers is looking for passionate, qualified applicants to join our team The Bilingual Patient Services Representative II primarily is responsible for patient intake, registration and collection of co-payments and deductibles. The Bilingual PSR II assists all patients, vendors, visitors and clinic personnel at their respective...

  • Hydroblast Technician

    2 weeks ago

    Bossier City, Louisiana, United States Clean Harbors Full time

    COMPETITIVE PAY & BENEFITSThompson Industrial , A Clean Harbors Company, inBossier City, LAis looking forHydroblast Techniciansto work at various customer locations, and to join their safety conscious team This team member is responsible for the successful execution of setting up and assisting with water treatment systems, pipeline hydrostatic testing and...

  • Physician - Family Medicine

    7 days ago

    Bossier City, Louisiana, United States CHRISTUS Health Full time

    CHRISTUS Health is seeking a board certified or board eligible Family Medicine or Internal Medicine Physician to join an outstanding team located at our CHRISTUS Primary Care South Bossier Clinic at 1701 Jimmie Davis Hwy, Suite 200 Bossier City, LA 71112.$125K Retention Bonuses Available for PhysiciansAbout the Clinic:Shift/Schedule - M-F 8:00am-5:00pm100%...

  • Travel Nurse RN

    4 days ago

    Bossier City, Louisiana, United States RNnetwork Full time

    RNnetwork is seeking a travel nurse RN Telemetry for a travel nursing job in Bossier City, Louisiana. Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 07/22/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelTelemetry nurses are integral to hospitals, providing care for patients with heart...

  • Outside Sales Representative

    2 weeks ago

    Bossier City, Louisiana, United States SITECH Louisiana Full time

    Job DescriptionJob DescriptionSITECH Louisiana brings together over 50 years of experience in the construction and surveying industries. We are revolutionizing these industries by providing construction technology, customized training, data solutions, installation, service and technical support to our customers. GPS, lasers, optics, management technologies,...

  • Emergency Medicine Physician

    2 weeks ago

    Bossier City, Louisiana, United States KPG Provider Services Full time

    Inpatient Facility: Looking for an experienced Emergency Medicine Physician in the Bossier City, Louisiana area. Below you will find the Position Overview with all the detail regarding the position.Position Overview Job Title:Emergency Medicine PhysicianCertification: MD, DOSpecialty: Emergency MedicineSetting: InpatientCredential Requirements: LA Medical...

  • Restaurant Cook

    2 weeks ago

    Bossier City, Louisiana, United States Sonic Full time

    Sonic Drive-In Barksdale Blvd is looking for a Restaurant Cook to join our team in Bossier City, LA. This position is full time or part time. The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare all foods to meet quantity and deadline requirements. As a restaurant cook at...

  • Physical Therapist Assistant

    2 weeks ago

    Bossier City, Louisiana, United States CareStaff Partners Full time

    CareStaff Partners is seeking a Physical Therapist Assistant (PTA) for a critical travel or local contract position with a Outpatient Rehab in Bossier City, LA. Specialty: PTA - Physical Therapist Assistant Setting: Outpatient Rehab Patient Population: Adult and Geriatric Start Date: 06/17/2024 Hours Per Week: 32 Shift: Day Contract...

  • LPN Pediatric Home Care

    2 weeks ago

    Bossier City, Louisiana, United States Minden LA HCBS Full time

    Welcome to the job description of Pediatric Private Duty LPN position in Bossier City area. We are looking for a skilled Licensed Practical Nurse to provide care to pediatric patients in a private setting.Company Overview:Louisiana Home Health HCBS, part of LHC Group, is a leading Private Duty Nursing Agency in Louisiana. We specialize in delivering...

  • Radiologic Technologist job in Bossier City LA. Job in Bossier City Allied-IT Jobs

    4 weeks ago

    Bossier City, Louisiana, United States CHRISTUS Health Full time

    Summary: With minimum supervision, Technologist will competently operate in two or more modalities within an Imaging department. This can include MRI, CT, Ultrasound, Specials, Nuclear Medicine, PACS, and Mammography to produce accurate Diagnostic examinations and possible Interventional procedure. Performs a variety of technical procedures that will require...

  • 2311 - Collector Specialist - Bossier City, LA

    2 weeks ago

    Bossier City, Louisiana, United States Barksdale Federal Credit Union Full time

    Job DescriptionJob DescriptionResponsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures...

  • Housekeeping

    2 weeks ago

    Bossier City, Louisiana, United States ASM Global Full time

    Essential Duties and Responsibilities Conducts all cleaning duties, including sweeping and vacuuming carpets, sweeping, mopping and waxing floors, trash pick-up and removal, cleaning toilets and urinals, cleaning and shining mirrors, cleaning walls and trash cans, cleaning arena seats, dusting furniture, etc. Control of housekeeping equipment, including but...