Customer Service Representative
1 week ago
Founded over 75 years ago, WaterSaver Faucet Company is the worldwide leader in the manufacture of laboratory faucets, valves and safety equipment. Our products can be found in laboratories from your local high school up to ivy league universities and global pharmaceutical companies. We sell our products all over the world and are the largest player in our industry. We provide our customers with the highest quality products, the ability to develop customized solutions, responsive customer service, and competitive prices.
Proud To Call Chicago Home
We love Chicago and have always been here. Our 120,000 square foot headquarters and manufacturing facility are in a state-of-the-art, LEED-Gold certified building at Erie and Halstead Streets in Chicago. We have gated off-street parking, are close to I90 and have easy access to public transportation.
Why You Should Join Our Team
When we say that "our people are our biggest asset", we mean it. Whatever your career goals are, we believe in developing talent from within. We create opportunities for dedicated employees to grow and advance. We promote from within and support continuing education, technical training, and skills development. We reward commitment, talent, and the drive for excellence.
Job Description and Responsibilities
As a result of continued growth in our business, we have an opening for a Customer Service Representative. Reporting to WaterSaver's Customer Service Manager, our Customer Service Representatives support all facets of our customer interactions. The position works closely with the sales team, manufacturing team, and sales reps to ensure that we exceed our customer's expectations for quality and service.
Specific responsibilities include:
- Field all incoming calls and emails.
- Answer questions and provide technical support.
- Generate price quotes and job bids when needed.
- Process incoming customer orders.
- Work closely with the shop floor to meet delivery requirements.
- Resolve any installation or after-sales issues.
Candidates should possess the following qualifications.
- Bachelor's degree in a business or technical field.
- Experience in a technical sales environment.
- Proficient in MS Office.
- Strong verbal and written communication skills.
- Proven track record of success in school and work environments.
- Ability to prioritize multiple tasks and put the customer first.
We offer an excellent salary and benefits package, including:
- Great salary and bonus, depending on level of skill and experience.
- United Healthcare health insurance plan with optional dental and vision coverage.
- Disability and life insurance.
- Profit-sharing and 401(k) plan with company match.
- (10) paid holidays, (10) paid time off (PTO) days and (5) paid sick leave (PSL) days a year.
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