See more Collapse

Guest Services Agent

1 month ago

Warwick, Rhode Island, United States Wyndham Hotels & Resorts Full time

** Guest Services Agent**

Location: Warwick, RI, US, 02888

Property Name: La Quinta by Wyndham Warwick Providence Airport Req Id: 16179

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Warwick Providence Airport location in Warwick , Rhode Island .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

**Physical Requirements**

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

**General Requirements**

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

**Fundamental Requirements**

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log and Trace File daily.

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Warwick Providence Airport , 36 Jefferson Boulevard , Warwick , Rhode Island 02888

**Employment Status:** Full-time

We have other current jobs related to this field that you can find below

  • Buffet Attendant|Part-time| Colonial Downs Racetrack

    4 weeks ago

    Warwick, Rhode Island, United States teamworkonline Full time

    OverviewA buffet attendant is responsible for ensuring the smooth and efficient operation of a buffet service in various establishments such as hotels, restaurants, or catering events. The position involves a range of duties to guarantee a positive dining experience for guests. A buffet attendant plays a crucial role in enhancing the overall dining...

  • Guest Services Agent

    2 months ago

    Warwick, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Warwick, RI, US, 02888 Property Name: La Quinta by Wyndham Warwick Providence Airport Req Id: 16179 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Warwick Providence Airport location in Warwick , Rhode Island . **Job Summary** The Guest Service Agent is responsible...

  • Guest Service Expert>

    6 days ago

    Warwick, United States Smashburger Full time

    Smashburger - 1000 Bald Hill Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Front Desk Agent

    6 days ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Baggage Agent>

    2 weeks ago

    Warwick, United States ABM Industries Full time

    ABM Industries - 200 POST RD [Service Attendant] As a Baggage Agent at ABM Industries, you'll: Assist airline passengers with proper handling, processing, and transportation of their luggage; Assist passengers at baggage claim; Load, unload, carry or otherwise transport passenger luggage to and from specified areas; Assist in proper handling of over-sized,...

  • Night Audit>

    2 weeks ago

    Warwick, United States Schulte Companies Full time

    Schulte Companies - 55 Jefferson Park Road [Front Desk Agent / Reservations Agent] As a Night Auditor at Schulte Companies, you'll: Perform night audit duties including balancing daily transactions, preparing reports, and reconciling accounts; Greet guests and assist with check-in and check-out processes; Respond to guest inquiries and resolve complaints in...

  • Hotel Front Desk Clerk

    4 weeks ago

    Warwick, United States Motel 6 Full time

    **Front Desk Agent** We Motel 6 Warwick looking for a full time **Guest Experience Representative **to join our team! Job Requirements - **High School Diploma**: - **Previous front desk or hotel experience preferred**: - **Strong computer skills**: - **Bilingual in English and Spanish is a plus but not required**: - **Availability and flexibility to...

  • Courtyard Warwick

    4 weeks ago

    Warwick, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Courtyard Warwick

    2 months ago

    Warwick, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Customer Service Representative

    1 week ago

    Warwick, United States NPW Companies Full time

    **NPW** is seeking dependable, motivated individuals to join our warehouse family! With over fifty years of selling both traditional & performance parts, NPW is at the forefront of its industry. *MUST* have thorough knowledge of Auto Parts * Minimum 3 years' experience working in Auto Parts Industry * Minimum of 1 year inside sales phone experience * Must...

  • Remote Life Insurance Sales- High Commissions

    6 days ago

    Warwick, United States EA Agency Symmetry Financial Group Full time

    Job DescriptionJob DescriptionLife Changing Remote Life Insurance CareerMust be authorized to work in the US, no work visas offered at this time.** This is a 100% COMMISSION ONLY positionThe EA Agency protects families with term life, whole life, mortgage protection, annuities, index universal life, and debt elimination by utilizing our proprietary...

  • Remote Life Insurance Sales-High Commissions

    6 days ago

    Warwick, United States EA Agency Symmetry Financial Group Full time

    Job DescriptionJob DescriptionLife Changing Remote Life Insurance CareerMust be authorized to work in the US, no work visas offered at this time.** This is a 100% COMMISSION ONLY positionThe EA Agency protects families with term life, whole life, mortgage protection, annuities, index universal life, and debt elimination by utilizing our proprietary...

  • Remote Life Insurance Sales- High Commissions

    2 months ago

    Warwick, United States EA Agency Symmetry Financial Group Full time

    Job DescriptionJob DescriptionLife Changing Remote Life Insurance CareerMust be authorized to work in the US, no work visas offered at this time.** This is a 100% COMMISSION ONLY positionThe EA Agency protects families with term life, whole life, mortgage protection, annuities, index universal life, and debt elimination by utilizing our proprietary...

  • Remote Life Insurance Sales-High Commissions

    2 months ago

    Warwick, United States EA Agency Symmetry Financial Group Full time

    Job DescriptionJob DescriptionLife Changing Remote Life Insurance CareerMust be authorized to work in the US, no work visas offered at this time.** This is a 100% COMMISSION ONLY positionThe EA Agency protects families with term life, whole life, mortgage protection, annuities, index universal life, and debt elimination by utilizing our proprietary...

  • Restaurant Senior Manager

    4 weeks ago

    Warwick, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Warwick, RIAs a...

  • Restaurant Senior Manager

    2 months ago

    Warwick, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Warwick, RIAs a...

  • Front Office Manager

    2 weeks ago

    Warwick, United States Coury Hospitality LLC Full time

    Job DescriptionJob DescriptionDescription:SUMMARY: Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Responsible for acting as Manager on Duty, anticipating and resolving problems, and creating an environment that is warm and...

  • Seasonal: Overnight Inbound

    2 months ago

    Warwick, United States Target Full time

    Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored...

  • Breakfast Server Weekends

    4 weeks ago

    Warwick, United States NYLO Hotel Providence Warwick Full time

    **Job Overview**: We are seeking dedicated and RELIABLE Servers to join our team. As a Server, you will play a key role in providing excellent customer service and ensuring guest satisfaction in our restaurant environment. **Responsibilities**: - Greet and seat guests in a friendly and courteous manner - Present menus and take orders accurately - Deliver...

  • Busser

    4 weeks ago

    Warwick, United States Olive Garden Full time

    Responsibilities: - Clearing and resetting tables in a timely manner - Assisting servers with food and beverage service - Cleaning and maintaining the dining area, including sweeping, mopping, and sanitizing surfaces - Providing excellent customer service by anticipating guests' needs and responding promptly **Requirements**: - Ability to work in a...

  • Virtual Phone Sales

    3 weeks ago

    Warwick, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionAre you accountable, coachable, and possess a positive mental attitude? If so, then you are a great fit with us. We are actively hiring to expand our sales force in multiple locations nationwide. Regardless if you are working a 9-5 and looking for additional income or looking to transition into a new industry or career we may be...