Customer Service

1 week ago


Santa Fe Springs, California, United States AGSE Full time

ROLE OVERVIEW

An Inside Customer Account Manager is a key advocate for commercial customers, maintaining relationships through effective communication and problem-solving. The role involves managing pricing, lead-times, and contractual aspects of quotes and orders independently. Serving as a vital link between customers and the company, the Inside Customer Account Manager represents the organization with professionalism and courtesy, overseeing operations for AGSE and Westmont.

RESPONSIBILITIES

  • Handle internal customer activities, including quote processing, sales order management, and customer relations
  • Efficiently process quotes by analyzing technical specifications and ensuring pricing accuracy
  • Manage sales orders, ensuring alignment with customer requirements and company standards
  • Account management tasks such as export compliance, customer issue resolution, and data management
  • Collaborate with various internal departments to meet customer needs and ensure satisfaction

QUALIFICATIONS

  • Education: Bachelors degree in business or related field
  • Experience: 2-5 years in Customer Service
  • Ability to thrive in a structured environment with focus on key performance metrics
  • Proficiency in Microsoft Office, including advanced Outlook skills
  • Strong written communication skills and familiarity with customer portals
  • Capability to address complex issues independently and deliver excellent customer service
  • Skilled negotiator with a customer-centric approach

Candidates must be eligible to access Controlled Data, requiring US Person status. Salary will be determined based on experience and qualifications.



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