Marketing Operations Specialist

1 week ago


Houston, Texas, United States Apqc Full time
Job Description

Job Description Overview

You will be responsible for the day-to-day implementation and management of APQC's automation platform, Marketo; including ownership of omnichannel campaigns that leverage email, web personalization, and third-party advertising.


Additionally, the Marketing Operations Specialist will drive increased customer engagement by launching new orchestrated drip programs, analyzing data, and continually optimizing campaign segmentation, messaging, and the overall user experience.

The ideal candidate will have a deep understanding of marketing automation technology, customer relationship management, and retention strategies. You are passionate about delivering value to users through diverse marketing touchpoints, driving results, and improving user outcomes. Knowledge of CRM systems and how they both integrate with and collaborate with marketing automation platforms is a plus.
Responsibilities (You will)

Ideate on and execute Marketo campaigns & email sends flawlessly
Assist marketers in making data driven decisions using reporting and analytics to improve and report on campaign performance; continually optimize tactics & messaging through multivariate testing
Coordinate elements from multiple teams to execute on deliverables for marketing campaigns and projects; staying consistent with the team's broader marketing strategy
Create data segmentation filters, groups, and distribution lists for campaigns, lead scoring, and nurture programs for prospect segmentations that will minimize lead fatigue and opt-outs
Normalize, standardize, and track the marketing database, ensuring good hygiene in list uploads, building and maintaining segments, and overall health of the database

Work closely with the CRM Operations Manager and the IT team to ensure integrations are working as intended; bringing up issues as they arise and helping to work through them.

Maintain a comprehensive understanding of APQC's marketing technology stack and how to best leverage the systems
Manage vendor relationships for our core marketing automation tools
qualifications (About You)

2-5 years in Marketing Operations, ideally in marketing automation or campaign production
Experience working with Marketo strongly preferred; Marketo certified and/or experience with NetSuite CRM is a plus
Proficiency in HTML and or CSS, a plus
Good understanding of landing page and user experience optimization for automated communication campaigns
Solid analytical skills and a strong understanding of technical concepts
Collaborative with the ability to work cross-functionally
Have the ability to manage multiple projects and stakeholders
Fun, can-do attitude and creative mindset
High levels of integrity, autonomy, and self-motivation
Bachelor's degree or equivalent required
Excellent follow-up skills with great attention to detail
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