Front Desk Agent

2 weeks ago

Nashville, Tennessee, United States Omni Hotels Full time
Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture.

Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels.

Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd.

The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone.

The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today


To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous, professional and engaging manner.

Responsibilities

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Empathetically listen to guest inquiries and provide appropriate responses.
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
  • Block rooms in the computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
  • Maintain guest history files on all guests.
  • Accommodate room changes expediently.
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
  • Issue safe deposit boxes to guests and ensure security of key.
  • Monitor, send and distribute guest faxes.
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Be familiar with the hotel's phone and alarm system.
  • Be familiar and able to offer suggestions on local attractions and businesses.
  • Deliver personalized, memorable guest experiences by utilizing the Power of One.
  • Perform other duties and special projects as assigned by Front Office Management.
Qualifications

  • 6 months to 1 year previous hotel front desk and/or customer service experience is strongly preferred.
  • Open availability with Sundays preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous cashiering experience is preferred.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
  • Stand, walk or sit for an extended period or for duration of work shift.
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity employer.

The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

  • Front Desk Agent

    1 month ago

    Nashville, Tennessee, United States Hampton Inn & Suites Nashville Downtown Full time

    The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Front Desk Agent who wants to work flexible shift hours.Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of downtown Nashville. Hotel offers fun working environment and healthy team culture.As...

  • Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Hampton Inn & Suites Nashville Downtown Full time

    The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Front Desk Agent who wants to work flexible shift hours.Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of downtown Nashville. Hotel offers fun working environment and healthy team culture.As...

  • Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Hampton Inn & Suites Nashville Downtown Full time

    The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Front Desk Agent who wants to work flexible shift hours.Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of downtown Nashville. Hotel offers fun working environment and healthy team culture.As...

  • Front Desk Agent

    1 month ago

    Nashville, Tennessee, United States Hampton Inn & Suites Nashville Downtown Full time

    The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Front Desk Agent who wants to work flexible shift hours.Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of downtown Nashville. Hotel offers fun working environment and healthy team culture.As...

  • Front Desk Agent

    2 weeks ago

    Nashville, Tennessee, United States Westmont Group Full time

    Front Desk Agent - Join Our Team!The Front Desk Agent plays a crucial role in welcoming and registering guests, delivering exceptional customer service, and ensuring a memorable stay that meets the hotel's high standards. They will be responsible for closing out guest accounts at the end of their stay, always aiming to provide top-quality service.Greet...

  • Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Home2 Suites by Hilton Nashville Full time

    Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    1 month ago

    Nashville, Tennessee, United States Home2 Suites by Hilton Nashville Full time

    Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Hilton Full time

    The Bankers Alley Hotel Nashville - Tapestry Collection by Hilton is searching for Guest Service Agents to join their Front Office Team An art-filled hotel in downtown Nashville, we're just a few blocks from the entertainment on Broadway. Enjoy our curated exhibits and southern cuisine at Gray & Dudley, or during your next event in our 11,000 sq. ft. of...

  • Front Desk Agent

    2 weeks ago

    Nashville, Tennessee, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Nashville Downtown, 623 Union Street, Nashville, Tennessee, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is...

  • Hotel Jobs – Front Desk Agent

    2 months ago

    Nashville, Tennessee, United States Hilton Full time

    Job Description:As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us. From the friendliest of guests through the most challenging service opportunities, your smooth demeanor and ethical work habits will provide a...

  • Hotel Jobs – Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Hilton Full time

    Job Description:As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us. From the friendliest of guests through the most challenging service opportunities, your smooth demeanor and ethical work habits will provide a...

  • Front Office Agent

    1 month ago

    Nashville, Tennessee, United States Hutton Hotel Full time

    About this job...Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Front...

  • Front Desk Agent

    2 weeks ago

    Nashville, Tennessee, United States Dream Nashville Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires.You'll be the face of...

  • Hotel Front Desk

    4 weeks ago

    Nashville, Tennessee, United States Red Roof PLUS+ Nashville Airport Full time

    We are seeking a Full Time First Shift (6a-1p or 7a-3p) Front Desk Agent to join our Team with a starting Wage up to $17.00 MUST HAVE HOTEL EXPERIENCERRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in...

  • Hotel Front Desk

    4 weeks ago

    Nashville, Tennessee, United States Red Roof PLUS+ Nashville Airport Full time

    We are seeking a Full Time First Shift (6a-1p or 7a-3p) Front Desk Agent to join our Team with a starting Wage up to $17.00 MUST HAVE HOTEL EXPERIENCERRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in...

  • Front Desk Agent

    2 weeks ago

    Nashville, Tennessee, United States HYATT Hotels Full time

    Come join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome...

  • Front Desk Agent

    4 weeks ago

    Nashville, Tennessee, United States Courtyard Nashville Downtown Full time

    Additional Information Full Time hours - Mainly Day Shift (7am-3PM) and some evening shifts (3PM-11PM), starting pay: $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Front Desk Agent

    2 months ago

    Nashville, Tennessee, United States Courtyard Nashville Downtown Full time

    Additional Information Full Time hours - Mainly Day Shift (7am-3PM) and some evening shifts (3PM-11PM), starting pay: $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Guest Services Agent-3

    2 weeks ago

    Nashville, Tennessee, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Overnight Front Desk Agent/Night Auditor

    1 month ago

    Nashville, Tennessee, United States Loews Hotels & Co. Full time

    Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've...