Helpdesk Specialist

Who We Are

Hargrove supplies unparalleled services in engineering, procurement, construction management, and technical services in the industrial, commercial, and government sectors. With over 2,000 Teammates across the US, we build long-term support relationships in the energy generation, manufacturing, research and development, and process-heavy industry in on-site support arrangements, in plant-level small projects and consulting roles, and in larger capital projects.

Hargrove's key operating principle is to provide the Right People, in the Right Place, at the Right Time. We believe that relationships and partnering together provide the best results and long-term benefits for our clients.

Work-life balance and flexibility is a key focus area for Hargrove. We're happy to discuss flexible working hours, patterns, and locations to suit you and the business.

What You'll Be Doing

Job Scope: Generally responsible for the IT help desk and resolving end user support issues. This position will provide hardware and software support for a wide variety of software programs. Hardware will include desktops, printers, telephones and any other electronic equipment supported by the IT department. Work will be performed under close supervision.

Primary responsibilities will include but are not limited to:

• Serving as primary point of contact for end users companywide including resolving end user support issues through the help desk ticket system and phone calls.
• Providing hardware and software support for a wide variety of software programs. Hardware will include desktops, printers, telephones and any other electronic equipment supported by the IT department.
• Working closely with the PC/Network Support Analyst in resolving helpdesk issues.
• Coordinating efforts to resolve end user requests using remote technology.

Ideal Background

Education: High School Diploma or equivalent is required. Advanced Technical coursework or College degree is preferred.

Certification: A+ Certification is preferred.

Experience: This position requires 1+ years of relevant information technology support experience.

• Knowledge and application of information technology standards and procedures.
• Knowledge of computer hardware, upgrading and replacing computer components.
• Knowledge of Windows operating systems and installation procedures of computer software.
• Knowledge of Ethernet cabling standards.
• Knowledge of switching technology.
• Knowledge of Voice Over IP Telephone technology.
• Proficient in the use of Microsoft Word, Excel, Powerpoint, Outlook and other software as needed.
• Proficient in the use of Windows desktop software including XP and Windows 7.
• Ability to learn new programs to provide technical support.
• Ability to make and test CAT5/6 cables.
• Ability to troubleshoot printers and other electronic equipment.
• Ability to complete projects and resolve user issues in a timely manner.
• Ability to communicate effectively, both verbal and written.
• Ability to work in a fast-paced environment, and extreme multi-tasking required.
• Ability to analyze data, make judgments and develop reports.
• Ability to maintain effective working relationships with teammates, clients, and vendors.
• Ability to listen and ascertain the needs of teammates; ability to find and communicate accurate information concerning information technology; ability to respond to teammates tactfully and courteously.
• Extreme attention to detail.
• Excellent organizational skills.
• Travel may be required to remote offices or onsite locations to install new equipment or setup new technology.

Physical Requirements

• Ability to sit, stand, or walk for long periods of time.

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Hargrove Culture

We work to create an environment founded on trust, personal integrity, and a "team mentality" so that each person understands the value of their contributions both on a project and company-wide level. We know that each person on our team contributes to the success of our company by pairing expertise and passion to meet and exceed the needs of the clients we serve across the globe.

Our safety culture protects and promotes the well-being of every person who works with us and every person touched by our work.

As a 100% Teammate owned company, we proudly offer a comprehensive benefits package including, paid holidays, personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible Teammates.

Equal Opportunity Employment Statement

Hargrove is an Equal Opportunity/Affirmative Action employer. We do not discriminate based upon race, color, national origin, religion, age, sex (including gender, sexual orientation, pregnancy, sexual identity, marital or family status), disability, military service or obligations, veteran status, or any other characteristic protected by law.

Hargrove is a drug-free workplace.

The selected candidate must be authorized to work in the United States.

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