it manager

Job Details

Job Location
Northampton MA - Northampton, MA

Description

Company Overview

BLUROC is one of North America's leading providers of right-of-way access solutions. From pipelines to power lines to civil projects, we offer unmatched expertise in total access planning, clearing, site work and restoration services. When customers choose BLUROC as their access company, they're also choosing North America's largest supplier of access mats and products for building temporary or permanent roadswhich means they can be as confident in their materials as they are in their project plan.

These end-to-end solutions are delivered by an experienced, reliable team who place a priority on safety, environmental sensitivity, cost, and timeliness. In short, BLUROC goes the extra mile to ensure our clients' projects are successful.

Position Description

BLUROC are seeking a skilled and versatile IT Manager to join our team. The ideal candidate will possess a broad range of technical skills spanning various aspects of information technology. As an IT Manager, you will be responsible for providing support across multiple IT functions including network administration, system maintenance, user support, and troubleshooting. This role requires a proactive problem solver who can adapt to evolving technology landscapes and effectively communicate with diverse stakeholders.
Position Responsibilities

• Manage and maintain hardware, software, and peripherals.
• Provide support and troubleshooting users, resolving issues promptly.
• Perform system updates, patches, and upgrades
• Administer network infrastructure (routers, switches, firewalls, and VPNs)
• Monitor network performance and security, identifying and resolving issues to minimize downtime and mitigate risks.
• Collaborate and oversee with vendors and third-party service providers to troubleshoot and resolve technical issues.
• Implement document and maintain IT policies, SOPs, and best practices.
• Conduct regular backups and disaster recovery procedures
• Procure, install, and configure new hardware and software.
• Provide training and guidance to end-users on IT systems and procedures.
• Evaluate emerging technologies for addition to current systems
• Stay current with industry trends, best practices, and advancements in technology.

Qualifications

Position Requirements

• Bachelor's degree in information technology, Computer Science, or related field; or equivalent work experience.
• Proven experience in a similar role, with a strong understanding of IT infrastructure, systems administration, and support.
• Proficiency in Windows operating systems.
• Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
• Familiarity with cloud computing platforms (AWS, Azure, Google Cloud).
• Familiarity with the NIST (National Institute of Standards and Technology) framework and general cybersecurity best practices.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical abilities.
• Ability to work independently as well as part of a team, prioritizing tasks and managing time efficiently.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Personal Attributes

Interpersonal Communication Navigate and relate with all levels of the organization; build appropriate rapport; build constructive and effective relationships; use diplomacy and tact; can diffuse even high-tension situations comfortably.

Integrity and TrustIs widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; does not misrepresent him/herself for personal gain.

Team BuildingCreates unity and productivity of team under management; team members state that they feel part of a high-performing team; is able to improve performance and motivate to excellence; develops team building and team motivating activities.

Presentation SkillsIs effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, commands attention and can manage group processes during the presentation; can change tactics midstream when something isn't working.

Internal PartneringRelating to peers on a personal level; cooperating with peers; joint problem solving; responding to accolades; handling peer conflict.
Position Details

Title: IT Manager

Hierarchy: Direct report to Director of Business Systems

Position Type: Full-Time

Location: Northampton, MA

Benefits: Medical, Dental, Vision, 401K, PTO

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