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Hotel Night Auditor
6 days ago
Job Opportunity at Hampton Inn Suites, Port Richey
Overview:
Join our team at SRHM and play a crucial role in elevating the guest experience through exceptional service. Embodying our core value of the Golden Rule, you will ensure all guests, vendors, and team members are treated with the same respect and care you would expect. This floating position requires flexibility in scheduling to handle various responsibilities, including guest account reconciliations.
Responsibilities:
- Reconciling financial records, credit card transactions, and room charges accurately
- Processing administrative tasks and financial reports
- Handling guest inquiries, reservations, and check-ins efficiently
- Coordinating with departments to address guest requests promptly
- Ensuring all complaints are resolved with professionalism
- Complying with brand standards and regulations
- Adapting to cover different shifts as needed
Requirements:
- High school diploma or equivalent
- Good communication skills and customer service attitude
- Ability to multitask and handle administrative duties
- Basic math and problem-solving skills
- Previous hospitality experience is a plus
Physical Demands:
The role includes standing, walking, manual tasks, and occasional lifting. Adaptations can be provided for individuals with disabilities.
Work Environment:
Expect a dynamic work environment that may involve diverse tasks and interactions with guests.
Language, Math, and Reasoning Skills:
- Proficiency in reading, writing, and speaking effectively
- Basic math skills for monetary transactions
- Strong reasoning to handle various tasks efficiently
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