Front Desk Agent

2 weeks ago


La Palma, California, United States La Quinta Inns & Suites Buena Park Full time

Responsibilities:

  • Greet and checkin guests in a friendly and professional manner
  • Answer phone calls and provide information to guests or direct calls to the appropriate department
  • Handle guest complaints, requests, and inquiries promptly and efficiently
  • Process guest payments and maintain accurate records of transactions
  • Assist with guest checkout procedures
  • Ensure the lobby area is clean, organized, and presentable at all times
  • Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests

Skills:

  • Excellent communication and customer service skills
  • Proficient in using phone systems and computer software for checkin/checkout procedures
  • Strong attention to detail and organizational skills
  • Ability to handle multiple tasks simultaneously in a fastpaced environment
  • Problemsolving skills to resolve guest issues effectively
  • Ability to work independently with mínimal supervision
Please note that this position may require working night shifts as a Night Auditor.

Pay:
$ $19.00 per hour

Benefits:

  • Employee discount
  • Free parking
  • Paid time off

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Every weekend
  • Holidays
  • Night shift
  • Overnight shift

Work setting:

  • Inperson

Experience:

  • Hotel experience: 1 year (required)

Work Location:
In person
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