![The Cigna Group](https://media.trabajo.org/img/noimg.jpg)
Client Account Support Senior Analyst
1 week ago
_Please note:
This hybrid role will require the incumbent candidate to come into the Charlotte, NC or Raleigh, NC office 2-3 days per week.
_
The Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business.
Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines._The incumbent candidate must be based out of the following office:_
Charlotte, NC
Raleigh, NC
Responsibilities:
- Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
- Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business.
- Attend geographically assigned local market client/broker meetings
- Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
- Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
- Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types.
- Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
- Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution.
- Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
- Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.
Qualifications:
- Bachelor/Associate's degree in a related field preferred or at least 3-5 years of related experience.
- Previous sales operations, service, sales support skills and working knowledge/experience
strongly preferred - Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
- Strong attention to detail; Ability to quickly understand the Clients' needs and expectations.
- Proven Strong analytical and problem solving skills,
strongly preferred - Organized and experienced in meeting tight deadlines
- Strong communication and interpersonal skills (verbal, written)
- Ability to consistently meet tight deadlines and work under pressure
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
- Prior experience working with matrix partners and external customers is
preferred -
_Ability to attend client/broker events locally with potential to travel_
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
_If you require reasonable accommodation in completing the online application process, please email:_ .com_ _for support.
Do not email_ .com_ _for an update on your application or to provide your resume as you will not receive a response.
_
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
_-
Client Account Support Senior Analyst
1 month ago
Charlotte, North Carolina, United States The Cigna Group Full timeThe job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...
-
Client Account Support Senior Analyst
4 weeks ago
Charlotte, North Carolina, United States The Cigna Group Full timeThe job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...
-
Sr. Accounting Analyst
1 week ago
Charlotte, North Carolina, United States Sherpa Full timeCompensation: To $100K. Job Overview - Senior Accounting Analyst - Controls Exciting Opportunity for CPA Professionals in Public Accounting Join our Charlotte-based client's innovative team and be part of a company that's redefining the industry. Apply now Perks for Top Talent: Tailored professional growth and mentorship Elite networking opportunities...
-
Senior FPandA Analyst
1 week ago
Charlotte, North Carolina, United States Pattons Full timePatton's, Inc. Senior FPandA Analyst Charlotte , North Carolina Apply Now Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being...
-
Senior IAM Analyst
1 week ago
Charlotte, North Carolina, United States Brooksource Full timeIdentity & Access Management AnalystFortune 150 Utilities Client - Hybrid in Uptown CharlotteBrooksource is searching for a Mid-Senior level Identity & Access Management Analyst for our leading utilities partner located in Charlotte, NC. You will be part of a team responsible for delivering frontline technical support to users across the organization. Much...
-
Data Analyst, Senior Specialist
2 months ago
Charlotte, North Carolina, United States Vanguard Full timeVanguard's Chief Data and Analytics Office (CDAO) is hiring a n experienced, Senior Data Analyst to drive the activation of best-in-class client measures and actionable insights that will propel Vanguard Personal Investor to deliver unmatched experiences and outcomes for its clients. This senior-level analyst will partner closely with senior leaders to...
-
Senior Manager, Clients Services
1 week ago
Charlotte, North Carolina, United States Lockton Companies Full timeSenior Manager, Clients Services – Commercial Insurance ...At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative...
-
Senior Reimbursement Analyst
1 week ago
Charlotte, North Carolina, United States Techlink Systems Full timeJob DescriptionJob DescriptionJob Title: Senior Reimbursement AnalystLocation (On-site, Remote, or Hybrid?): Charlotte, NC (Remote)Contract Duration: Direct Hire or Temp-to-PermWork Hours: 8:00am - 5:00pmJob SummaryPerforms duties of moderate to high complexity, judgment and scope.Assists the Reimbursement Manager in preparing Medicare and Medicaid cost...
-
Senior Systems Analyst
1 week ago
Charlotte, North Carolina, United States Global Channel Management Full timeSenior Systems Analyst needs 3 or more years working with Windows and Linux Operating Systems Senior Systems Analyst requires:3 or more years working with Enterprise Content Management (ECM) Systems - Mobius preferred 3 or more years working with Windows and Linux Operating Systems 3 or more years working with Oracle Databases. Proficiency with scripting and...
-
Duke Power Employment – Senior Accounting Analyst
2 months ago
Charlotte, North Carolina, United States Duke Energy Full timeJob Description:The Senior Accounting Analyst – Renewables Accounting will be responsible for the accounting for all aspects of assigned wind and/or solar operating projects including monthly accounting close, various project deliverables (including lender & partnership requirements under project/portfolio financings), interaction with various internal and...
-
Charlotte, North Carolina, United States Duke Energy Full timeJob Description:The Senior Accounting Analyst – Renewables Accounting will be responsible for the accounting for all aspects of assigned wind and/or solar operating projects including monthly accounting close, various project deliverables (including lender & partnership requirements under project/portfolio financings), interaction with various internal and...
-
Charlotte, North Carolina, United States Duke Energy Full timeJob Description:The Senior Accounting Analyst – Renewables Accounting will be responsible for the accounting for all aspects of assigned wind and/or solar operating projects including monthly accounting close, various project deliverables (including lender & partnership requirements under project/portfolio financings), interaction with various internal and...
-
Client Invoicing Analyst
1 week ago
Charlotte, North Carolina, United States Allspring Full timeElevate Your Career Work where your ideas have impact COMPANYAllspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive outcomes....
-
Senior Account Executive
1 week ago
Charlotte, North Carolina, United States Hobbs Madison, Inc. Full timeSoutheast Financial Service PracticeHobbs | Madison, IncWANTED: A high-achieving and motivated Senior Account Executive in the Southeast to drive C-level growth at one of the fastest-growing financial technology consulting firms in the countrySuccessful members of our sales team are self-starters. The Senior Account Executive will seek out fast-paced...
-
Senior Treasury Analyst
1 week ago
Charlotte, North Carolina, United States Wells Fargo Full timeMonitor and perform governance and oversight activities to ensure compliance with enterprise policies requirements and expectations of all applicable Wells Fargo, first/second/third lines of defense groups. Perform or support other operations governa Risk, Management, Treasury, Support, Analyst, Senior, Technology, Banking
-
Senior Accountant
1 week ago
Charlotte, North Carolina, United States Park Inc Full timePark Inc Senior Accountant CHARLOTTE , North Carolina Apply Now 4900-B OLD PINEVILLE ROAD - CHARLOTTE, NCSalary RangeJob ShiftDay (Monday - Friday)DescriptionPark Inc is a profitable, privately-held parking management company specializing in parking solutions including valet services, traffic control services, shuttle services, crossing guard services, and...
-
Senior Accounting Analyst
4 weeks ago
Charlotte, North Carolina, United States ANDRITZ AG Full timeEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.ROLE...
-
Senior Accounting Analyst
1 month ago
Charlotte, North Carolina, United States ANDRITZ AG Full timeEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.ROLE...
-
Senior Accountant
1 week ago
Charlotte, North Carolina, United States Leeds Professional Resources Full timeOur client in Charlotte is seeking a senior accountant to join their team This role requires an active CPA. Senior Accountant Job Responsibilities: Ensures the integrity of accounting information by recording, verifying, consolidating, and entering transactions. Prepares and records asset, liability, revenue, and expenses entries by compiling and analyzing...
-
Senior Financial Analyst
1 week ago
Charlotte, North Carolina, United States Jones Lange Lasalle, Inc. Full timeDetailed data analysis including Budget vs Actual spending and Forecast vs current trend spending for a large Real Estate portfolio of more than 2,700 sites. - Annual Budget planning preparation and development - Monthly and Quarterly Report generati Financial Analyst, Financial, Analyst, Senior, Skills, Technology, Property Management, Reporting