Service Manager

2 weeks ago

Livermore, California, United States Umansky Auto Group Full time

Job Type

Full-time

Description

We are seeking a talented, ambitious, and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.

Responsibilities:

  • Meet with the General Manager to review current Service Department performance, set future performance objectives, promotional activities, or any other critical matters
  • Cooperate with all other dealership managers to work toward the overall dealership vision
  • Hire, train, motivate, counsel, and monitor the performance of all Service Department staff
  • Maintain reporting systems required by general management
  • Conduct periodic self-inspection within the Service Department; recommend and document needed actions for improvement
  • Conduct department meetings with employees to discuss department activities
  • Foster positive employee morale
  • Report to management any circumstances that compromise the integrity of the dealership
  • Create and control budgets for personnel and other expenses normally administered by service management
  • Assure proper Repair Order flow to satisfy warranty/dealership/business office requirements
  • Monitor Repair Order trends, such as number of Repair Orders completed, number of items per Repair Order, dollar sales per Repair Order, dollar sales per Service Advisor, etc.
  • Ensure that customer inconveniences, complaints and misunderstandings are proactively addressed quickly and fairly
  • Hire and maintain a technical production staff that can perform all types of mechanical repair and maintenance work on the vehicles
  • Understand, keep abreast of and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Understand the manufacturer's warranty policy and procedure
  • Enforce factory policy and procedure
  • Ensure that the work areas and customer waiting areas are kept clean
  • Maintain a high level of shop cleanliness, equipment repair, and general shop appearance
Requirements
  • Five years of experience in an auto repair facility or dealership
  • Two years of supervisory experience
  • Excellent communication, supervisory and managerial skills
  • Ability to operate the department according to dealership guidelines
  • Must have valid in-state driver's license, have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle
  • Must be insurable
  • Must be a team player with impeccable honesty and integrity
  • Maintain a high level of professional personal appearance and conduct
  • High School diploma or equivalent.
  • Strong communication and interpersonal skills required.
  • Commitment to customer service and demonstrated past customer service experience
  • Strong attention to detail
  • Previous success in sales and resolving customer service issues
  • Ability to read and comprehend written instructions and information.
  • Prior Dealertrack experience a plus
Compensation based on experience. We offer full health and medical benefits, including life, dental, 401k, paid company holidays and paid vacation.

The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $6,000.00 and $6, The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

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