Security Officer

2 weeks ago

Orlando, Florida, United States Performance Hospitality Full time
Job Details

Job Location
Holiday Inn and Suites - Orlando, FL

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Description

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Security Officer is responsible for promoting a safe environment for guests and associates of the hotel, assisting in maintaining order, enforcing internal rules and regulations, and investigating and reporting incidents involving the loss of property, theft, personal injury, motor vehicle accident, etc. that may result in claims against the hotel. Provide escorts for associates and guests. Patrols property to ensure security of guests, buildings, and premises. Performs protective, preventative, safety and security related enforcement functions while touring the hotel to ensure the safety and well-being of hotel guests, associates, and vendors.

Essential Functions:
  • Completes security checklist. Walks through entire property inside building and around the outside to assure security, including locking outside doors.
  • Monitor activity in the hotel's parking lot
  • Assists guests as requested, including with luggage, room keys, directions, and safety walks to guestroom.
  • Enforces a quiet environment for sleeping guests.
  • Addresses guest complaints by investigations and giving warnings up to and including eviction of guests.
  • Closes pool and straightens and picks up pool area after closing.
  • Checks kitchen, banquet and meeting rooms to make sure doors and cabinets are locked. Handles security-related situations in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
  • Checks kitchen, banquet and meeting rooms to make sure doors and cabinets are locked.
  • Handles security-related situations in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
  • Perform any other job-related duties as assigned.
Qualifications:

High school diploma or equivalent. At least one (1) year experience.

Qualifications

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays We offer Seven (7) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You Choose one (1) paid day of personal celebration each year to use however you choose

EOE M/F/D/V

Drug-free Workplace

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