Project Manager

2 weeks ago

Orlando, Florida, United States TIER4 GROUP Full time

Responsibilities

Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of a project documentations and plans

Ensure that requirements are defined, delivered, and monitored

Ensure quality control procedures are used correctly

Establish the delivery project team(s) working methods

Develop schedules and work packages for the project delivery team

Manage hand-over of responsibility for the solution to business-as-usual support

Build appropriate and effective business relationships.

Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.

Desirable Qualifications/Skills

Any special Skillset General project management; if they have implemented projects that deliver people solutions (Training, content, etc.) that is a plus but not required

Significant previous experience in within a project role.

5+ years experience managing or influencing staff and projects.

Proven success in improving the customer experience.

Experience working within a matrix structure.

Bachelors degree in computer science, Information Systems, Business or related field, Masters desirable or equivalent combination of education/experience.

Project Management certification (PMP or CAPM) from PMI

Six Sigma Green Belt or Black Belt (not required)

Experience managing processes, mitigating risk, and directing timelines.

Skilled in strategic planning.

Able to successfully communicate tasks across different teams.

People solutions experience would be nice to have.

Ability to work with a 3rd party and manage those processes.

Implementing HR/training content would be helpful in this role, although not required.

A background in HR Project Management would be nice to have.

Able to effectively communicate with internal leadership and outside vendors.

SME is not needed.

Knowledge

Stakeholder relationship management

Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.

Project management

Takes full responsibility for the definition and entire management from start to finish including -but not limited to- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).

Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.

Third party supplier relationship management

Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.

Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.

Is responsible for the management and implementation of supplier service improvement actions and programmes.

Key Challenges/Decision Making:

Key challenges this candidate may face Speed of delivery; complexity managing stakeholders across the US, CAN and LATAM; working with external consulting firm

Is fully accountable for meeting allocated technical and/or project/supervisory objectives.

Has significant influence over the allocation and management of resources appropriate to given assignments and in the delegation of project responsibilities.

Make decisions which impact the success of assigned projects i.e. results, deadlines and budget

Facilitate collaboration between stakeholders who have diverse objectives

KPIs

The Key Performance Indicators for this role are driven by the business operational goals, and related business-aligned goals, and cover the following categories of performance:

Metrics and KPIs related to the effectiveness of the role (PDP)

Alignment of IT programs and business strategic goals

Quality of output (measured by customer and user satisfaction)

Quality of solutions proposed by the team (measured by success of solutions proposed)

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