Student Navigator
2 weeks ago
The Student Navigator is a customer service focused position within our Enrollment Management unit providing reliable, invaluable, and consistent service to all university constituents. The team is empowered to use independent judgement to respond to student needs.
The Student Navigator serves to support student inquiries by connecting them to their admissions counselor, helping them complete the application process and provide outreach to encourage students to stay on track in completing their education. Cross training is a critical element to ensure students have a seamless experience from inquiry through graduation, and beyond.
Our team utilizes a vast knowledgebase of questions and answers provided by other student success units such as accessibility services, admissions, advising, career readiness, ombudsperson, records and registration and financial services to respond to student inquiries quickly and effectively.
Our team provides guidance to deliver the pathway between the support services and our students through multiple communication methods (email, text, phone, Zoom, Teams, and others). The goal of the Student Navigator is to help students get started with their education, engage in their academic progress, and encourage persistence and retention through graduation. This is a full-time, hybrid role with a minimum of two days required per week at Excelsior's home office in Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Working with prospective students: Guide potential students to connect with an Admissions Counselor. Connect with students to encourage them to complete their admissions process. Handle high volume of inbound and outbound calls to ensure timely outreach to new inquiries and applicants. Determine inquiry viability by identifying key qualifying information before assigning to admissions counselor. Communicate and qualify nursing prospects to determine eligibility criteria prior to applying for admission. Support in the collection and verification of required documentation. Provide re-engagement outreach to withdrawn students to determine interest in re-enrolling and connect with an admissions counselor. Provide consistent support in triaging calls and emails appropriately, as well as corresponding with students via chat, email and text message. Working with applicants:Process high volume of incoming student applications. Review and identify missing information based on program criteria. Review scanned images/troubleshoot technical issues. Input data accurately from scanned images. Determine eligibility based upon program criteria. Resolve application questions based on policy and procedures. Ensure completion of applications in preparation for evaluation of transfer credit. Collaborate daily with team to ensure task completion in a deadline oriented work environment. Effectively use multiple internal technology platforms to complete applications and ensure workflow is moving forward for task completion. Route eligibility decisions as required by approved policies. Ability to prioritize multiple tasks (work queues). Remain adaptable by adjusting to complexities in work assignments as they arise . Work collaboratively with other university departments to ensure student satisfaction and timely processing. Assist with developing, revising, and updating processes to enhance the student experience. Escalate student & technology issues as appropriate. Working with enrolled students:
Provide consistent outreach to keep the student connected with their Advisor and encourage registration, persistence, and retention in support of all units. Handle incoming calls on requesting transcripts, accessing, and updating records. Serve as point of contact for non-matriculated students by handling inbound calls and advising on application and registration processes. Working with alumni:
Provide outreach and deliver instruction on how to re-enroll under a new degree path and set appointment with an admissions counselor. Convey alumni resources and engagement activities. Job Requirements and Qualifications:
Associate degree from an accredited institution or a minimum of 2 years' work experience in a customer service work environment. Exceptional interpersonal, relationship-building, and customer-service skills. Accountability for work; strong work ethic and ability to collaborate as a team. Ability to master and assimilate a large amount of information with accuracy and detail, to include the use of various technology platforms Strong written/spoken communication skills across diverse audiences; active listening skills; exceptional judgement and problem-solving skills. Ability to work quickly and accurately and to meet deadlines in a fast-paced environment with competing priorities. Maintains a solid understanding of university policies, procedures and processes. Act responsibly, have excellent attendance and punctuality and perform the duties assigned. The required office hours may include different shifts spanning 8:30 am to 8:00 pm, to include a required two days a week in the office.
The hiring salary range for this position is $38, $40, The hiring salary range above represents the University's good faith estimate at the time of posting.
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Facilities - Evening Cleaner
2 weeks ago
Albany, New York, United States Bryant & Stratton College Full timeUnlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 4, Bryant & Stratton College offers real-world education leading to bachelor's, associate's,...
-
HR Associate for Workforce Planning
2 weeks ago
Albany, New York, United States University at Albany, State University of New York Full timeAbout University at Albany:Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, New York, United States Optum Full time$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This ProgramOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
ATTAIN Lab Coordinator-Drew Hamilton
1 month ago
Albany, New York, United States The Research Foundation of SUNY Full timeATTAIN Lab Coordinator-Drew HamiltonCategory: ProfessionalDepartment: UCAWDLocations: New York, NYPosted: Mar 29, 2024Closes: Open Until FilledType: Full-timePosition ID: 174188About Research Foundation for SUNY:The Research Foundation for The State University of New York (RF) is the largest comprehensive university-connected research foundation in the...
-
ATTAIN Lab Coordinator-Drew Hamilton
4 weeks ago
Albany, New York, United States The Research Foundation of SUNY Full timeATTAIN Lab Coordinator-Drew HamiltonCategory: ProfessionalDepartment: UCAWDLocations: New York, NYPosted: Mar 29, 2024Closes: Open Until FilledType: Full-timePosition ID: 174188About Research Foundation for SUNY:The Research Foundation for The State University of New York (RF) is the largest comprehensive university-connected research foundation in the...
-
Asa Vii
3 weeks ago
Albany, United States Albany Medical Center Full timeDepartment/Unit: Dean's Office General Work Shift: Day (United States of America) ASA VII - Patient Navigator, Albany NY Part Time Oncology patient navigator will assist with surgical oncology patients to coordinate pre - and post-operative care, surveillance visits, and facilitate multidisciplinary care among subspecialties: **Job Description**: -...
-
Family Engagement Specialist
4 weeks ago
Albany, United States Albany Community Action Partnership Full timeJob DescriptionJob DescriptionDescription:Are you looking for an opportunity to use your education and/or experience in human and family services? Do you want to help strengthen current and future generations by helping families navigate education systems for their young children?Join an organization which has been providing quality education services...
-
Family Support Advocate
2 weeks ago
Albany, United States Albany Community Action Partnership Full timeJob DescriptionJob DescriptionDescription:Are you looking for an opportunity to use your education and/or experience in human and family services? Do you want to help strengthen current and future generations by helping families navigate education systems for their young children?Join an organization which has been providing quality education services...
-
Medical Terminology Specialist
2 weeks ago
Albany, United States The IMA Group Full time**Company Overview**: For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Measure Technician
5 days ago
Albany, United States Renewal by Andersen Metro & Midwest Full timeRenewal by Andersen- Albany, GARenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for...
-
Lifeguard
2 months ago
Albany, United States Northern Rivers Family of Services Full timeJob DescriptionJob DescriptionLifeguard – Albany or Schenectady, NYStarting rate is $20 per hour! Ideal seasonal position with flexible schedule from Memorial Day to Labor Day weekend. Daytime and early evening hours on weekdays and/or weekends.As a Lifeguard, you will provide rescue and lifesaving services, teach water safety and swim instruction to...
-
Lifeguard
4 weeks ago
Albany, United States Northern Rivers Family of Services Full timeJob DescriptionJob DescriptionLifeguard – Albany or Schenectady, NYStarting rate is $20 per hour! Ideal seasonal position with flexible schedule from Memorial Day to Labor Day weekend. Daytime and early evening hours on weekdays and/or weekends.As a Lifeguard, you will provide rescue and lifesaving services, teach water safety and swim instruction to...
-
Call Center Manager in Albany, New York
5 days ago
Albany, United States The IMA Group Full time**Company Overview**: For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a...
-
Facilities - Evening Cleaner
3 weeks ago
Albany, United States Bryant & Stratton College Full timeUnlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 4, Bryant & Stratton College offers real-world education leading to bachelor's, associate's,...
-
Tier 1 Scheduler
2 weeks ago
Albany, United States The IMA Group Full time**Company Overview**: For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a...
-
Travel Registered Nurse
3 weeks ago
Albany, United States TravelNurseSource Full timeTravelNurseSource is working with Care Team Solutions to find a qualified Med/Surg RN in Albany, New York, 12208!Pay Information$2,101 per weekAbout The PositionDetails: Must Have 2+ Years of recent Medical-Surgical experience. Specialty: Medical-Surgical Discipline: Registered Nurse Start Date: 2024-05-31 Duration: 13 Weeks Shift: 12 Hours ...
-
Medical Terminology Specialist
1 month ago
Albany, United States The IMA Group Full timeDescriptionCompany Overview:For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we...
-
Medical Terminology Specialist
4 weeks ago
Albany, United States The IMA Group Full timeDescriptionCompany Overview:For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Albany, United States Optum Full time**$40,000 Student Loan Repayment Or $30,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...
-
Facilities - Evening Cleaner
2 weeks ago
Albany, United States Bryant & Stratton Inc. Full timeUnlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's,...
